Technology Analyst 2 (Human Centered Design)

NYS Office of Information Technology Services; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Telecommuting up to 50%

Thirteen paid holidays

Paid vacation leave

Job summary

NYS Office of Information Technology Services seeks a Technology Analyst 2 (Human-Centered Design) to lead the design and implementation of user-focused business systems and tools. You will collaborate with managers and IT professionals to translate requirements into technical specifications, creating products that prioritize comfort, accessibility, and function.

This role directly supervises a team of Technology Analyst 1s and requires overseeing interface design, usability assessments, and

Qualifications

• Six (6) years of information technology experience with two (2) years in human centered design.
• Substitution options include degrees with relevant IT experience.
• Preference for Human-Centered Design certification and UX design experience.

Responsibilities

• Design and oversee business systems and tools for user comfort and accessibility.
• Translate requirements into technical specifications for interfaces.
• Lead and supervise a team of Technology Analyst 1s in HCD.
• Coordinate data exchange and interface operations.
• Perform usability assessments and workload analyses.
• Create wireframes, visual designs, and prototypes.
• Provide leadership for programs, processes, and personnel.
• Support interface engineering staff and cross-team collaboration.

Skills

Human-Centered Design

Interface design

Wireframes

Prototyping

Leadership

Communication

Usability testing

Education

Bachelor's degree in related field

Master's degree or higher in computer science or related field

Tools

CSS

HMI

JavaScript

HTML

Job description

Duties Description

Under the direction of the Information Technology Architect 2, SG-27, the Technology Analyst 2 (Human-Centered Design), SG-25, will be responsible for designing and overseeing the implementation of business systems and tools, aiming to establish a safe and ergonomically comfortable work setting. The position will collaborate with business managers and information technology (IT) professionals to understand business requirements and translate them into technical specifications, creating products and technologies that meet user needs for comfort, accessibility, and function. This position will directly supervise a team of Technology Analyst 1’s (Human-Centered Design), SG-23.

Description

Duties Description

Under the direction of the Information Technology Architect 2, SG-27, the Technology Analyst 2 (Human-Centered Design), SG-25, will be responsible for designing and overseeing the implementation of business systems and tools, aiming to establish a safe and ergonomically comfortable work setting. The position will collaborate with business managers and information technology (IT) professionals to understand business requirements and translate them into technical specifications, creating products and technologies that meet user needs for comfort, accessibility, and function. This position will directly supervise a team of Technology Analyst 1’s (Human-Centered Design), SG-23.

Specific Duties Shall Include But Are Not Limited To

• Work planning and oversight, technical problem solving and communication / collaboration with other teams within business functions.
• Support less-experienced team members in interface design, development, and implementation.
• Provide leadership for assigned organizational responsibilities, programs, and personnel, including team collaboration, work processes, infrastructure, and technical oversight.
• Assess departmental needs to determine optimum utilization for interfaces.
• Translate user research data into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences for system operators.
• Oversee and monitor ongoing data exchange and interface operations.
• Coordinate, test, and perform system and software upgrades to the interface engine(s).
• Assist with producing thought leadership resources such as whitepapers and presentations.
• Prepare, coordinate, and conduct both predictive and empirical workload analysis as well as usability assessments.
• Use one or more industry standard design and prototyping tool to create wireframes, visual designs, and interactive prototypes.
• Maintain skills current with industry trends and keep abreast of new developments in the field to best support and advise customers.
• Act as a team leader as needed and assist less experienced interface engineering staff.
• Provide support and interact with data exchange partners (internally and externally).
• Ensure requirements allocation and interface definition studies translate to customer requirements for hardware and software Human-Systems Integration (HIS) specification and could require functional analysis, timeline analysis, and detail trade studies.
• Translate business and user requirements and goals into design solutions, as well as present project execution plans and on-time deliverable targets.
• Supervisory duties as assigned.

Qualifications

Minimum Qualifications

Six (6) years of information technology experience, two (2) years of which must be within the discipline of human centered design.

Substitutions

• Associate’s degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience.
• Candidates in a bachelo

r’s degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.

• Bachelor’s degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years substitutes for three (3) years of general information technology experience.
• Bachelor’s degree in any field substitutes for two (2) years of general information technology experience.
• Master’s degree or higher in computer science or related field substitutes for one year of general information technology experience.

Preferred Qualifications

• Preference for candidates holding relevant Human-Centered Design certification from recognized institutions or software providers.
• Demonstrated experience with web page design, graphical user interface, and user centered design.
• Technical proficiency in Human-Centered Design tools.
• Fluency in a variety of programs, software, and systems such as CSS, HMI, JavaScript, and HTML.
• Fluent in statistics, machine learning, and scripting.
• Strong analytical skills to understand and translate business processes into technical requirements.
• Problem-solving abilities to identify, troubleshoot, and resolve hardware, software, or networking issues.
• Excellent communication skills to liaise effectively with both technical and non-technical staff, and to explain complex IT concepts in simple terms.
• Strong leadership and project management skills

Please Note

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting if all criteria are met according to ITS Policy.

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS)Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.