Quality Assurance Manager (Project Coordinator)

NYS Office of Information Technology Services; New York (NY); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Holiday & paid time off

Public Service Loan Forgiveness (PSLF)

ERS membership (retirement)

529/ABLE college savings programs

Dental and vision

Job summary

NYSE Office of Information Technology Services seeks a QA leader to drive testing strategy, team leadership, and SDLC governance for state IT projects in New York. The role focuses on standards, risk management, and quality metrics to ensure secure, reliable software deployments.

The ideal candidate has extensive QA and supervisory experience, with a strong background in performance and security testing, tool evaluation, and cross‑team collaboration within a government IT environment.

Qualifications

• Seven years of experience in Quality Assurance with at least one year in supervision.
• Degrees may substitute for general experience per listed criteria.

Responsibilities

• Establish, maintain, and enforce QA standards and methodologies across projects.
• Lead QA team in developing and executing testing strategies for new applications and systems.
• Provide technical guidance to QA team using software engineering principles.
• Evaluate and integrate QA tools and technologies with ITS infrastructure.
• Contribute to project plans and ensure QA activities align with timelines and budgets.
• Champion SDLC governance and oversee requirements validation, design reviews, and UAT.
• Oversee load and security testing to meet performance and security requirements.
• Manage implementation and testing plans for application rollouts.
• Maintain clear communication with program management through status updates and metrics.
• Align QA activities with NYS project management standards.

Skills

QA leadership

Testing strategy

Technical guidance

Tool evaluation

Project planning

SDLC governance

Performance testing

Security testing

Team leadership

Communication

Education

Bachelor’s degree in CS or related

Master’s degree in CS or related

Associate’s degree with CS credits

Job description

Duties Description

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Description

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Specific Duties Include, But Are Not Limited To

• Standards and Governance: Establish, maintain, and enforce QA standards, methodologies, and best practices across all projects, ensuring alignment with application design principles, coding standards, accessibility guidelines, and quality benchmarks.
• QA Strategy & Leadership: Lead the QA team in developing and executing comprehensive testing strategies for new applications and system solutions, ensuring they meet business requirements and align with overall program goals.
• Technical Guidance & Problem Solving: Provide technical guidance and support to the QA team, leveraging software engineering principles to analyze complex issues, identify root causes, and design effective testing solutions.
• Tool Evaluation & Integration: Collaborate with the Program Technical Director and Program Architect to evaluate and recommend appropriate QA tools and technologies, ensuring seamless integration with existing ITS infrastructure.
• Project Planning & Execution: Contribute to the development and execution of project plans, ensuring that QA activities are appropriately integrated into the project lifecycle and aligned with project timelines and budgets.
• SDLC Enforcement & Leadership: Champion the software development lifecycle (SDLC) and lead the QA team in all requirements validation and acceptance, design review, development testing, and user acceptance testing (UAT) activities.
• Performance & Security Testing Oversight: Oversee application system performance, load, and penetration testing, ensuring that applications meet performance and security requirements.
• Implementation & Testing Management: Manage the development and execution of implementation and testing plans for application rollouts, ensuring smooth and successful deployments.
• Communication & Reporting: Ensure clear and effective technical communication within the QA team and with program management, providing regular status updates, risk assessments, and quality metrics.
• Project Management Alignment: Ensure all QA team activities align with NYS project management standards, including scope, change, risk, issues, budget, schedule, communication, and quality management.
• Stakeholder Collaboration: Collaborate with the Program Director, Business Solutions Director, and OnBoard Technical Program Director to ensure all project deliverables meet WCB requirements and ITS policies.
• Performance Management & Compliance: Ensure all QA team members perform within project deadlines and budgets, adhering to ITS policies and procedures.
• Team Leadership & Development: Perform all NYS-required management and supervisory duties, including staff mentoring and development, work assignment and prioritization, training, and identification of professional development opportunities.

Minimum Qualifications

Seven years of experience in (Quality Assurance), including one year of supervisory experience. The following degrees may substitute for the general experience as indicated: Associate's degree and six years of experience; Associate's degree including 15 semester credit hours in computer science and five years of experience; Bachelor's degree and five years of experience; Bachelor's degree including 15 semester credit hours in computer science and four years of experience; Master's degree in computer science or related field substitutes for an additional year of experience; Doctorate in computer science or related field substitutes for an additional year of experience

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.