Technology Analyst

The Judge Group; Draper (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading support services provider is seeking a candidate for the eDiPS Services Team to provide technical support for electronic trading and services platforms. The role involves client interaction, project management, and troubleshooting in a fast-paced environment. Candidates should have a strong background in finance and relevant technical skills to communicate effectively with internal and external clients.

Qualifications

• Broad financial industry knowledge is required, digital finance experience is a plus.
• Knowledge of internet-based applications is necessary.
• Ability to multitask and manage time effectively under pressure.

Responsibilities

• Provide technical platform support and client training for various platforms.
• Interact with external and internal clients over phone and email.
• Coordinate client coverage between different regions.
• Troubleshoot and escalate problems to stakeholders as needed.

Skills

Broad financial industry knowledge

Digital Financial experience

Knowledge of internet-based applications

Ability to deliver superior professional service

Multitasking in a fast-paced environment

Strong organizational and communication skills

Project management skills

Incident Management experience

Analytical skills

Education

Bachelor's degree in Information Systems, Engineering, Business, Economics, or related field

Job description

The eDiPS Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm’s electronic trading and services platforms. The team is the main point of contact for technology-related aspects including authentication (static and secure), entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.

Responsibilities

• Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as Private Wealth Management client web, electronic trading proprietary and consortium applications, and Goldman 360 Portal research and analytics.
• Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face).
• Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams.
• Coordinate seamless client coverage between Asia-Pac, EMEA, and American regions.
• Troubleshoot and escalate problems to stakeholders timely and as required.
• Follow-up on open issues and obtain resolutions.
• Identify enhancement and automation opportunities and facilitate inclusion in application development.
• Adhere to firm’s compliance and risk management procedures.
• Perform statistical analysis and business reporting for marketing and sales teams.

Qualifications / Experience

• Broad financial industry knowledge and experience required. Digital Financial experience a significant plus.
• Knowledge of internet-based applications including Windows, Google, and iOS platforms.
• Knowledge of internet networks, firewall, security settings, and B2B connectivity.
• Ability to deliver superior professional service to internal and external clients.
• Ability to multitask in a fast-paced environment and perform team responsibilities under pressure.
• Strong organizational, communication, leadership, interpersonal and time management skills.
• Candidate must be proactive, enthusiastic and team oriented within a global team.
• Demonstrated project management skills.
• Incident Management experience, strong communication and global exposure; handle multiple threads and prioritize in high pressure; strong analytical skill.
• Bachelor’s degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.