Global Technology Support Analyst, Financial Platforms

The Judge Group; Draper (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading support services provider is seeking a candidate for the eDiPS Services Team to provide technical support for electronic trading and services platforms. The role involves client interaction, project management, and troubleshooting in a fast-paced environment. Candidates should have a strong background in finance and relevant technical skills to communicate effectively with internal and external clients.

Qualifications

• Broad financial industry knowledge is required, digital finance experience is a plus.
• Knowledge of internet-based applications is necessary.
• Ability to multitask and manage time effectively under pressure.

Responsibilities

• Provide technical platform support and client training for various platforms.
• Interact with external and internal clients over phone and email.
• Coordinate client coverage between different regions.
• Troubleshoot and escalate problems to stakeholders as needed.

Skills

Broad financial industry knowledge

Digital Financial experience

Knowledge of internet-based applications

Ability to deliver superior professional service

Multitasking in a fast-paced environment

Strong organizational and communication skills

Project management skills

Incident Management experience

Analytical skills

Education

Bachelor's degree in Information Systems, Engineering, Business, Economics, or related field

Job description

A leading support services provider is seeking a candidate for the eDiPS Services Team to provide technical support for electronic trading and services platforms. The role involves client interaction, project management, and troubleshooting in a fast-paced environment. Candidates should have a strong background in finance and relevant technical skills to communicate effectively with internal and external clients.