Techno-Functional Lead, Workforce Software Support

The Hackett Group; Town of Florida (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A global consultancy firm is seeking a team lead for their Workforce Software production support. The candidate will manage support tickets, provide technical solutions, and mentor staff. They should have over 8 years of experience in Time, Scheduling, and Attendance modules, along with leadership skills and strong communication abilities. The role involves collaboration with global teams to ensure high-quality support while engaging directly with clients on technical discussions and recommendations. A proactive approach and willingness to work on challenging projects are essential.

Qualifications

• 8+ years of experience in Workforce Software implementation and support.
• Must qualify for SuperUser Access per WFS certification requirements.
• Experience in working with Onshore/NSA/Offshore model.

Responsibilities

• Act as a team lead managing global support tickets and processes.
• Mentor support staff on technical and functional solutions.
• Collaborate with global teams on production support and upgrades.

Skills

Communication skills

Production support project experience

Leadership skills

Technical guidance

Customer engagement

Job description

A global consultancy firm is seeking a team lead for their Workforce Software production support. The candidate will manage support tickets, provide technical solutions, and mentor staff. They should have over 8 years of experience in Time, Scheduling, and Attendance modules, along with leadership skills and strong communication abilities. The role involves collaboration with global teams to ensure high-quality support while engaging directly with clients on technical discussions and recommendations. A proactive approach and willingness to work on challenging projects are essential.