Techno-Functional Cruise Industry SME

VDart; Miami (FL); On-site; USD 145,000 - 195,000; Full time

Job summary

A leading consultancy in the cruise industry is searching for a Techno-Functional Cruise Industry SME to provide domain expertise and advisory services to cruise executives in Miami, FL. This role emphasizes modernization strategies and technology integrations, offering a chance to influence key revenue models for the cruise sector. Candidates should possess deep operational knowledge and experience in enterprise architecture. Join a dynamic team committed to shaping the future of cruise operations.

Qualifications

• Deep knowledge of cruise operations and business processes.
• Experience in integrating customer profiles with onboard commerce.
• Familiarity with itinerary optimization and port agent coordination.
• Fleet operations including itinerary optimization and port coordination.
• Shore-to-ship hybrid integration and enterprise architecture guidance.
• Customer data/AI focus: 360 view, demand forecasting, personalization.

Responsibilities

• Serve as the main Cruise SME across various functions.
• Advise executives on modernization and technology platforms.
• Lead workshops and shape marketing narratives.
• Build Cruise 2030+ POVs: Smart Ships, Platformization, AI revenue models.
• Scale partnerships for CRS/PMS modernization.

Skills

Cruise Operations

Casino/Spa/Loyalty Integration

Embarkation Orchestration

Enterprise Architecture

Data/AI Demand Forecasting

Data/AI

Job description

Techno-Functional Cruise Industry SME (Senior Resource)

Location: Miami, FL

Contract

Role Mandate

Cruise Domain Leadership – positioning as the go-to advisor for cruise CXOs on modernization, digital platforms, and Cruise 2030+ revenue models. Blend deep operational knowledge with enterprise architecture to shape deals, RFPs, and lighthouse transformations.

Core Responsibilities

Domain Authority & Advisory

• Serve as customer’s single Cruise SME across sales, pre-sales, consulting, and delivery.
• Advise Cruise CXOs (Carnival, RCCL, NCL) on shore-to-ship modernization, commerce platforms, and sustainability tech.
• Shape GTM narratives, influence strategic RFPs, and lead executive workshops.

Thought Leadership

• Build Cruise 2030+ POVs: Smart Ships, Platformization, AI Revenue Models.
• Scale strategic partnerships for CRS/PMS modernization.

Must-Have Expertise Matrix

• Cruise Operations (Deep – 50%+ Weight)
• Casino/Spa/Loyalty: Integrated guest profile, onboard commerce
• Turnaround Day: Embarkation orchestration, crew workflows
• Fleet Ops: Itinerary optimization, port agent coordination

Techno-Functional (40–50% Coverage)

• Enterprise Architecture: Shore-to-ship hybrid integration
• Data/AI: Customer 360, demand forecasting, personalization ML