Shipboard Business Systems Analyst

US Tech Solutions; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A global staffing firm is seeking a Business Analyst with strong hospitality experience to analyze user needs and assist in project planning. The role involves evaluating solutions and providing support throughout project milestones, requiring excellent interpersonal and organizational skills. Ideal candidates will have experience with mobile hospitality solutions and be adept at managing dynamic work environments, ensuring effective communication and project delivery.

Qualifications

• 5 years of experience in hospitality or related area required.
• Strong knowledge of cruise and hotel/resort systems is a plus.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Analyze business and user needs for system requirements.
• Evaluate solution options with teams and partners.
• Assist in project planning and estimation.
• Support training and testing throughout project milestones.

Skills

Excellent interpersonal skills

Business Analyst experience

Hospitality Experience

Experience with Mobile Hospitality solutions

Excellent organizational skills

Ability to adapt in fast-paced environments

Ability to manage changing priorities

Strong follow-up skills

Experience developing test strategies

Education

Bachelor’s degree preferred

Job description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

Essential Day to Day Responsibilities:

• Analyzes business and user needs, documentation of requirements per RCCL standards, and translation into proper system requirement specifications.
• Participate in solution option evaluations with IT teams and business partners.
• Responsible for initial planning and estimation of low to moderate complexity projects and requests.
• Interfaces with PMO on developing a comprehensive project plan and leading business partners in their areas such as training, testing, operational changes/plans, user acceptance testing and deployment to the field (global locations).
• Remains engaged throughout the project at critical milestones, also working with business partners on their portions of the project.
• Assists in providing product training to internal IT teams.

Required skills/competencies:

• The ideal candidate will have experience working in a large hotel/resort environment along with knowledge of and experience supporting enterprise back office systems. The successful candidate will be expected to gain knowledge of current cruise, hotel/resort, entertainment and technology trends and be able to participate in discussion of their application in the cruise industry and at RCCL.

Qualifications

CANDIDATE QUALIFICATIONS

• Excellent interpersonal skills, including oral and written communication skills
• Relevant experience as a Business Analyst, some directly with business teams
• Hospitality Experience, including Front Office, Back Office, and Guest Entertainment Systems support required
• Experience with Mobile Hospitality solutions (iOS/Android)
• Excellent organizational skills
• Ability to adapt and excel in a fast paced, dynamic work environment
• Ability to manage changing priorities
• Ability to make sound business decisions, putting the good of the team, the project and of RCCL first.
• Ability to own and drive issues to resolution, sense of urgency with strong follow-up skills
• Experience developing and executing testing strategies & test scripts
• Ability to work with and maintain confidential and proprietary information. Candidate may be required to agree to and sign project related Non-disclosure agreements.

Preferred Skills

• Experience of Fidelio Cruise Property Management System, and/or NFC (RFID) technologies.
• Project Management experience an advantage.

Preferred Education

• Bachelor’s degree preferred in area of specialty, or equivalent experience
• 3-5 years of experience in the field or in a related area