Technician-Video Monitoring

Baptist; Memphis (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Tennessee is looking for a virtual observer to monitor patient behaviors and ensure safety. This role involves remote observation, documentation of safety concerns, and communication with nursing staff. Candidates should have at least one year of experience in a healthcare role, effective communication skills, and the ability to sit for long periods. A high school diploma or GED is required, and completion of a nursing or allied health course is preferred.

Qualifications

• 1 year experience in a healthcare role requiring communication with patients.
• Ability to document observations accurately in software.
• Experience in high-pressure situations preferred.

Responsibilities

• Observe multiple patients remotely for safety.
• Document behaviors and communicate needs to nursing staff.
• Interact with patients to redirect hazardous behavior.

Skills

Effective communication

Critical thinking

Computer literacy

Organizational skills

Education

High-School diploma or GED

Job description

Provides virtual observation of selected patients to promote and protect the patient’s safety as directed and in accordance with BMHCC policies and procedure. Performs other duties as assigned. Works under supervision of a nurse manager and under direct supervision of shift leader.

Job Responsibilities

• Remotely and continually observes multiple patients for the purpose of identifying behaviors which are potentially hazardous to patient or others.
• Identifies safety concerns, documents safety‑related observations and communicates patient’s needs and concerns to nursing unit staff.
• Recognizes and verbally intervenes / interacts with patient in a professional and compassionate manner to redirect behavior that leads to potential or actual threat to patient’s safety. Immediately alerts nursing staff when physical intervention is required.
• Accurately documents observations, interventions, and events in tele‑sitting software according to defined procedures.
• Participates in ongoing educational activities.
• Completes assigned goals.

Qualifications

• 1 year experience in a healthcare role requiring direct, professional and compassionate communication with patients and families (e.g., nursing home, skilled nursing facility, hospital, home care, phlebotomy, transporter, etc.).
• High‑School diploma or GED; skilled in communicating clearly and effectively using standard English in written, oral and verbal format. Skilled to record information accurately and as necessary to perform job duties.
• Ability to sit for long periods, focus, multi‑task and observe multiple patients at one time. Computer literacy, critical thinking skills, assertive, organized, professional, clear speaking voice over microphone.
• Approved nursing, medical assistant or other allied health course is preferred.