Observation Technician, Telemed (CNA)

University of Maryland Medical System; Linthicum (MD); On-site; USD 2,465,000 - 3,250,000; Full time

Job summary

University of Maryland Medical System is seeking a patient monitoring technician to observe patients via audio/visual equipment and to provide continuous observation with clinical escalation as needed.

This in-office role requires CNA/MA certification, CPR within 60 days of hire, and at least one year of direct patient care experience in a healthcare facility. The position emphasizes patient safety, accurate documentation, and collaboration with the care team.

Qualifications

• HS diploma or GED required.
• Current CNA/MA certification.
• CPR certification within 60 days of hire.
• 1 year of direct patient care experience in a health care facility.

Responsibilities

• Maintain electronic visual and auditory observation of patients with safety concerns (up to 10 patients).
• Verbally redirect patient over a digital 2-way audio device in the patient room.
• Immediately summons the nursing staff when the patient requires assistance.
• Actively hand off key patient information and behavioral status during shift changes.
• Escalate safety concerns to the clinical team at the earliest indication and engage resources as needed.
• Identify and report patient safety hazards and collaborate with nursing staff for resolution.
• Maintain confidentiality of patient information (HIPAA) and ensure accurate documentation throughout shifts.

Skills

CNA/MA

Education

HS diploma / GED

Job description

Job Requirements

This is not a remote role - You will be expected to be in office

Job Summary

Performs patient observation functions and applies technical skills of a limited uncomplicated nature. Remotely provides continuous observation and surveillance of assigned patients using audio/visual technology. Verbally directs the patient from engaging in risky behaviors. Following department procedures and escalation process, summons unit staff if the patient requires assistance. Knowledgeable and supportive of patient and institutional confidentiality and related policies.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Maintains electronic visual & auditory observation of patients with safety concerns for up to 10 patients (depending on patient acuity).
• Verbally redirects patient over digital 2-way audio device that is in patient room.
• Immediately summons the nursing staff if the patient requires.
• Actively handoff key patient information and behavioral status during shift change to the incoming tech to support a seamless transition of patient monitoring.
• Immediately alerts the clinical team at the earliest indication that a patient may pose a risk to themselves or others and promptly engages resources when safety issues emerge.
• Leads efforts to identify, report, and mitigate patient safety hazards, ensuring prompt collaboration with nursing staff for resolution.
• Understands the unique complexities of each member organization to effectively assess how the care environment influences patient needs within the program.
• Maintains all required electronic clinical documentation as identified on initiation, during observation, and discontinuation of continuous video monitoring throughout the entire shift with 100% accuracy, clarity, and completeness within the appropriate timeframe.
• Demonstrates sound knowledge base and actions in the care of reporting observations for age specific patient populations to the RN.
• Establishes and maintains courteous and effective relationships with patients, visitors, co-workers, and other members of the health care team; demonstrates sensitivity and awareness to the needs of patients, visitors and co-workers and responds promptly to verbal and/or written instructions.
• Performs related and delegated tasks such as setting up or discharging special equipment, answering the phone and taking and relaying messages.
• Participates in investigations regarding submitted UMMSafe reports and other safety concerns.
• Collaborates and engages with local member organization unit team members regarding patients that are admitted to the program.
• Escalates concerns to Charge tech and/or Supervisor, including incidents with the patient or the unit teams, technology issues, and other items of concern during their shifts.
• Maintains confidentiality of patient information (HIPAA). Perform all other duties as assigned.

Work Experience Education & Experience - Required

• High School diploma or equivalent (GED).
• Current Certified Nursing Assistant/Medical Assistant.
• Current American Heart Association CPR certification required or obtained within 60 days of hire.
• One (1) year of prior full-time direct, patient care work experience in a health care facility, or equivalent experience.

Education & Experience - Preferred

• Two (2) years of full-time direct patient care.
• Previous experience documenting in EPIC.

Benefits Compensation:Pay Range: $17.89 - $23.59