Technician - Slots

The Queen Baton Rouge; Baton Rouge, Northern (LA, KY); Hybrid; USD 20,000 - 28,000; Full time

Job summary

The Queen Baton Rouge is seeking a Slot Machine Technician to perform routine maintenance, diagnose and repair mechanical and electronic problems, and replace faulty parts. You will test machines and keep detailed records to ensure optimal operation.

The role requires providing excellent customer service to patrons, coordinating with casino staff, and maintaining discretion with guest issues. A state gaming license is preferred; 21+ and English proficiency required; flexibility for nights,

Qualifications

• High School Diploma or GED required.
• Must be 21 years of age or older.
• Experience with slot machine repair preferred.
• Able to communicate in English (spoken and written).
• Must obtain and maintain a state Gaming License.
• Proficient in Microsoft Excel is a plus.

Responsibilities

• Perform routine maintenance on slot machines.
• Diagnose and repair mechanical and electronic problems with slot machines.
• Replace faulty parts and components as needed.
• Test machines to ensure proper functioning.
• Keep accurate maintenance records and communicate with casino staff.
• Provide excellent customer service to casino patrons.
• Handle guest complaints discreetly and escalate when needed.
• Work a flexible schedule including nights, weekends, and holidays.
• Additional duties as assigned.

Skills

Slot machine repair

Mechanical knowledge

Electronic components knowledge

Customer service

10-key data entry

Education

High School Diploma/GED

Tools

Microsoft Excel

Job description

• Perform routine maintenance on slot machines
• Diagnose and repair mechanical and electronic problems with slot machines
• Replace faulty parts and components as needed
• Test machines to ensure they are functioning properly
• Keep accurate records of all repairs and maintenance performed
• Communicate with other members of the casino staff to ensure that all machines are functioning properly
• Provide excellent customer service to casino patrons
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Other duties as assigned.

WORKING ENVIRONMENT & PHYSICAL EFFORTS:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoor under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, kneeling, reaching, pulling, pushing, and lifting up to 25 pounds
• Frequent: sitting, with repetitive movement of arms, hands, and fingers.
• Speech and Vision abilities are required.
• Target Hourly Rate: $17.21 per hour

Preferred

Must be able to obtain and maintain a state Gaming License

Able to effectively communicate in English via verbal and written

Must be able to work Nights, Weekends and Holidays

Must have strong skills in Microsoft Office Suite, preferably in Excel

Must have 10-key experience

Knowledge of electronic and mechanical components

Must have 21 years of age or older

Previous experience in troubleshooting and repairing slot machines, preferred.

High School Diploma/GED, required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.