Technician Routing Specialist - West Coast

Ab Electrolux; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technician Routing Specialist to optimize the daily operations of field service technicians. In this role, you'll be the linchpin ensuring that service calls are executed flawlessly, enhancing customer satisfaction through effective communication and scheduling. This position offers a flexible work environment and the chance to be part of a company dedicated to sustainable living. If you're passionate about customer service and have a knack for organization, this opportunity is perfect for you.

Benefits

Flexible work hours/hybrid work environment

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities

401k plan

Paid parental leave

Vacation days

Paid holidays

Qualifications

• 2+ years' experience in the service industry, preferably in appliance repair or HVAC.
• Experience in dispatching or a foreman role is essential.

Responsibilities

• Monitor and improve daily routes of field service technicians.
• Ensure all scheduled service calls are completed each workday.

Skills

Customer Service

Communication

Scheduling

Dispatching

Education

High School Diploma

Tools

Computer Systems

Messaging Technology

Job description

Power a world of ideas.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home!

All about the role:

As a Technician Routing Specialist, you will be responsible for creating and monitoring daily work schedules and activities of the field service technicians. You will ensure all scheduled service calls are completed each workday by constantly monitoring computer screens and communicating with technicians and dispatching agents. Your goal is to achieve the highest levels of customer service in the industry.

What you’ll do:

1. Monitor and improve the daily routes of field service technicians.
2. Maintain productivity levels of the overall service organization.
3. Eliminate broken promises to consumers by ensuring every call is handled as scheduled.
4. Constantly communicate with field service technicians and customer service agents via telephone and messaging technology.
5. Maintain and adjust daily work schedules of the field service technicians.
6. Ensure service capacity meets or exceeds demand.
7. Forecast call volume and adjust schedules accordingly.
8. Direct service technicians to complete every assigned service call.
9. Provide reports to leadership regarding activities of the field service technicians.
10. Perform additional duties as assigned.

Minimum Qualifications:

1. High School Diploma
2. 2+ years' experience in the service industry (appliance repair, HVAC, etc.)
3. 2+ years in dispatching or work assignment/foreman role

Where you’ll be: This position will be remote and based on the west coast of the US.

Benefits highlights:

1. Flexible work hours/hybrid work environment
2. Discounts on our award-winning Electrolux products and services
3. Family-friendly benefits
4. Insurance policy plan
5. Extensive learning opportunities and flexible career path

The anticipated salary range/wage scale for candidates is $24 to $25 per hour. The final pay offered to a successful candidate will be dependent on several factors including experience, skills, and education. Full time employees are also eligible for medical, dental, vision, basic life insurance, our company’s 401k plan, paid parental leave after 12 months of continuous service, vacation days, and paid holidays throughout the calendar year. Electrolux will comply with all state and local laws regarding employment leave benefits.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.