Technician, Product Field Testing

TieTalent; Bridgeton (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Product Field Testing Technician who is passionate about automotive technology. This role involves conducting field site visits, supporting new product development, and analyzing customer feedback to enhance product performance. The ideal candidate will have a strong background in automotive repair and service equipment, with excellent problem-solving skills and the ability to adapt to a fast-paced environment. Join a company that values innovation, teamwork, and work/life balance while contributing to exciting advancements in automotive technology.

Benefits

Industry Leading Healthcare

Profit-Sharing Plan

Generous Paid Time Away

Tuition Reimbursement

Parental Leave

Qualifications

• 1-3 years' experience in automotive repair or service equipment.
• Understanding of automotive service equipment from Hunter Engineering.

Responsibilities

• Conduct Beta testing of software and hardware with industry partners.
• Monitor performance of engineering deviations related to durability.

Skills

Automotive Repair

Mechanical Skills

Electrical Skills

Problem Solving

Communication Skills

Adaptability

Attention to Detail

Education

Associate Degree in Automotive Technology

Equivalent Degree in Mechanical Technology

Equivalent Degree in Electrical Technology

Tools

Microsoft Tools

Hand Tools

Power Tools

Job description

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About

Do you have a passion for product testing and all things automotive? We’re hiring a Product Field Testing Technician for our company’s headquarters in Bridgeton, Missouri. If you possess:

• Associate or equivalent degree in Automotive, Mechanical, or Electrical Technology preferred
• 1-3 years' work experience in automotive repair or automotive service equipment field

Hunter could be a great fit for you! Family owned since 1946, Hunter Engineering is the global industry-leader in wheel alignment systems, wheel balancing systems, vehicle inspection systems, and more. Hunter equipment, made in America, is approved and used by vehicle manufacturers, tire companies, and dealers in over 130 countries. Hunter was named a 2023 finalist for Best Places to Work award by St. Louis Business Journal.

This role will conduct Beta testing of Hunter Engineering Company software, hardware, and other equipment with our industry partners.

As a Product Field Testing Technician

What you will do:

• Field Site Visits - Deployment & Expansion
• Tier 1 - Team site visits for product stakeholders to demonstrate customer concerns and field complaints during product testing cycle from Alpha, Beta, and Release
• Tier 2 – Hunter Team requested visits including multiple teams focusing on new installs, product deployment, and firsthand exposure to day-to-day shop workflow and operations
• New Product Development - Early Involvement & Voice of the Customer
• Primary team support for new product development (NPD) process from project kickoff to steady state review after release
• Defining customer needs and site requirements during early development before deployment
• Engineering Deviations - Engineering Managed & Tracked
• Monitor performance of EDs related to fitment, durability, ease of installation, and overrating compared to the standard part used in the MOS
• Implementing ED process within our Engineering/Beta Request Application
• Field Support - Service Lab & Marketing
• Analyze field reported problems and provide recommended final solutions
• Develop coursework and initiate Lunch & Learns with various teams to review new product operations from installation to overall functionality

Additional Qualifications Include

• Associate or equivalent degree in Automotive, Mechanical, or Electrical Technology preferred
• 1-3 years' work experience in automotive repair or automotive service equipment field
• Understanding of automotive service equipment as it relates to equipment manufactured by Hunter Engineering Company
• Ability to adapt to ever changing priorities in a fast-paced environment
• Ability to define problems, collect data, establish facts, and present logical conclusions based on customer experiences
• Must have Microsoft tools and computer operating systems
• Working knowledge of undercar service issues is a plus
• Great verbal and written communication skills
• Detailed oriented
• Work closely with cross-disciplinary teams to report and solve problems
• Ability to use hand tools and power tools
• Ability to troubleshoot electrical & mechanical equipment issues

Some Benefits And Perks Include

• Industry Leading Healthcare
• Industry Leading Profit-Sharing Plan w/ Safe Harbor Contribution
• Generous Paid Time Away
• Tuition Reimbursement Program
• Parental Leave

Our people come first as we aim for excellence. We value work/life balance and take pride in our culture of excellence, respect, innovation, teamwork, and service to others. Will you join us in our mission to ‘align people and innovation to drive excellence?’

Location: Bridgeton, Missouri