Technician Plumbing Service

TurnPoint Services; El Cajon (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Anderson Plumbing, Heating & Air is seeking an experienced service plumber who can blend technical expertise with sales conversations. The role covers both residential and commercial environments, representing the company with homeowners, property managers, and business clients.

The ideal candidate is sales-minded, customer-focused, and driven by results, with the ability to educate customers, present Good/Better/Best options, and confidently close work.

Qualifications

• Experienced service plumber capable of explaining issues to customers clearly.
• Able to identify plumbing concerns, educate customers, and present solutions.
• Comfortable closing sales and handling objections while maintaining service quality.

Responsibilities

• Diagnose residential and commercial plumbing issues and recommend solutions.
• Perform plumbing service, repair, replacement, and installation work.
• Create an agenda with customers at the start of each service call.
• Conduct thorough evaluations and identify additional concerns and opportunities.
• Build Good, Better, Best options and present them to customers.
• Educate customers on conditions and available solutions.
• Build trust and deliver an exceptional customer experience.
• Confidently ask for the business and close opportunities.
• Follow up on unsold estimates and own opportunities.
• Maintain strong conversion, average ticket, and revenue performance.
• Document jobs, estimates, options, and communications clearly.

Skills

Service plumbing

Sales-oriented

Customer-focused

ServiceTitan experience

Residential & commercial

Tools

ServiceTitan

Job description

Brand Overview

For years, Anderson Plumbing, Heating & Air has been San Diego’s most trusted comfort specialist. Recognized locally for exceptional service and customer care, Anderson PHA has received numerous awards for excellence.

Backed by TurnPoint Services, Anderson empowers its team with cutting-edge tools, world-class training, and career development pathways.

Employees are part of a culture that rewards initiative, collaboration, and long-term success. Build your future with Anderson PHA - where your skills power San Diego homes and your career possibilities are limitless.

Role Overview

About the Position

We are looking for an experienced, highly motivated Plumbing Service Technician who knows how to do more than just turn a wrench.

This position is for a plumber who is sales-minded, customer-focused, and driven by results. You should be comfortable identifying plumbing concerns, educating customers, presenting solutions, asking for the business, and confidently closing work.

Our technicians work in both residential and commercial environments, so we're looking for someone who can professionally represent our company with homeowners, property managers, business owners, and commercial clients.

Conversion is a major focus of this role.

We want technicians who take ownership of every opportunity and understand that great service and great sales go hand in hand. Our goal is never to pressure customers into unnecessary work. It's to thoroughly evaluate their plumbing system, communicate our findings, provide appropriate solutions, and give them the information and confidence they need to make the best decision.

Our Sales & Service Process

Our technicians are expected to create a professional, consistent customer experience on every call.

This includes:

• Setting an agenda with the customer at the beginning of the visit so they understand what to expect and you understand their needs and priorities
• Asking questions and actively listening to uncover the customer's concerns
• Performing a thorough evaluation instead of focusing only on the immediate issue
• Clearly communicating findings and educating the customer
• Presenting Good, Better, Best options whenever appropriate, giving customers choices based on their needs, priorities, and budget
• Explaining the value and differences between each option
• Confidently asking for the business
• Professionally overcoming objections and answering questions
• Working toward completing or scheduling the work while you are with the customer
• Following up on unsold opportunities when the customer isn't ready to move forward immediately

What You'll Do

• Diagnose residential and commercial plumbing issues and recommend appropriate solutions
• Perform plumbing service, repair, replacement, and installation work
• Create an agenda with customers at the beginning of each service call
• Conduct thorough plumbing evaluations and identify legitimate additional concerns and opportunities
• Build Good, Better, Best options and clearly present them to customers
• Educate customers on the condition of their plumbing systems and available solutions
• Build trust and deliver an exceptional customer experience
• Confidently ask for the business and work to close opportunities
• Follow up on unsold estimates and take ownership of your opportunities
• Maintain strong conversion, average ticket, and revenue performance
• Accurately document jobs, estimates, options, and customer communication
• Maintain professional workmanship, appearance, and communication
• Work with leadership when assistance is needed to overcome an objection or close an opportunity
• Provide professional service to homeowners, businesses, property managers, and commercial clients

What We're Looking For

We are looking for someone who is:

• An experienced service plumber
• Highly motivated by performance and earning potential
• Naturally comfortable with sales and customer conversations
• Competitive and goal-oriented
• Focused on achieving and maintaining strong conversion
• Comfortable presenting Good, Better, Best options
• Confident asking customers for the business
• Able to explain technical plumbing issues in a way customers can easily understand
• Accountable for their numbers and individual performance
• Coachable and open to sales training, feedback, and performance coaching
• Professional, dependable, and customer-focused
• Able to balance excellent workmanship with excellent communication and sales ability
• Comfortable working in both residential and commercial environments
• Experienced with ServiceTitan or similar field-service software; ServiceTitan experience is strongly preferred

What Success Looks Like

Success in this position isn't measured only by how many calls you run. Our strongest technicians maximize the opportunities they're given while creating a great experience for the customer.

We look for technicians who consistently:

• Establish an agenda and build rapport with the customer
• Thoroughly evaluate the customer's plumbing system
• Provide appropriate Good, Better, Best solutions