Plumbing Technician

Larson Air Conditioning; Scottsdale (AZ); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

Larson Air Conditioning is seeking a Plumbing Service Technician in Phoenix, AZ to diagnose, repair, maintain, and install residential plumbing systems. You will follow Nexstar service processes, ensure 5-star customer experience, and uphold safety standards.

The role emphasizes customer trust, professional solutions, and continuous skill improvement while working full-time with weekend/overtime expectations.

Qualifications

• Experience with residential plumbing service preferred.
• Knowledge of plumbing systems, fixtures, and water heaters.
• Ability to diagnose problems and communicate solutions.
• Valid driver's license and ability to meet company vehicle-insurance requirements.
• Ability to meet applicable Arizona plumbing licensing and regulatory requirements.

Responsabilités

• Diagnose and repair residential plumbing systems, fixtures, and equipment.
• Perform plumbing inspections, maintenance, repairs, and installations.
• Service water heaters, including tank and tankless systems.
• Diagnose and repair water supply, drain, waste, and vent systems.
• Identify plumbing concerns and provide appropriate repair and replacement solutions.
• Complete all work according to applicable plumbing codes, manufacturer specifications, and company standards.
• Maintain a clean, organized, and safe work environment.
• Complete repairs correctly the first time to minimize callbacks.
• Participate in ongoing technical training and professional development.

Connaissances

Residential Plumbing

Diagnostics & Repair

Customer Service

Communication

Time Management

Outils

ServiceTitan

Description du poste

Plumbing Service Technician – Job Description

Department: Plumbing Division
Position: Plumbing Service Technician
Reports To: Plumbing Manager
Location: Phoenix, Arizona
Employment Type: Full-Time
Schedule: As assigned, including weekends and overtime as business needs require

Position Summary

At Larson Air, we believe that being a great Plumbing Service Technician means more than fixing plumbing problems. It means building relationships, earning customer trust, providing professional solutions, and delivering a 5-star customer experience on every call.

The Plumbing Service Technician is responsible for diagnosing, repairing, maintaining, and installing residential plumbing systems while following Larson Air's established service processes and standards.

Our technicians are expected to take ownership of their performance, continuously improve their skills, and represent Larson Air with professionalism, honesty, and integrity.

Our Mission: Make Someone's Life Better Today!

1. Primary Responsibilities

Plumbing Service & Technical Performance

• Diagnose and repair residential plumbing systems, fixtures, and equipment.
• Perform plumbing inspections, maintenance, repairs, and installations.
• Service water heaters, including tank and tankless systems.
• Diagnose and repair water supply, drain, waste, and vent systems.
• Identify plumbing concerns and provide appropriate repair and replacement solutions.
• Complete all work according to applicable plumbing codes, manufacturer specifications, and company standards.
• Maintain a clean, organized, and safe work environment.
• Complete repairs correctly the first time to minimize callbacks.
• Participate in ongoing technical training and professional development.

2. Customer Service & Nexstar Service Process

Every Plumbing Service Technician is expected to follow the Larson Air service process on every customer interaction.

Step 1 – Look

• Greet customers professionally and establish trust.
• Introduce yourself and explain the purpose of the visit.
• Ask questions to understand the customer's concerns and expectations.
• Listen carefully before making recommendations.

Step 2 – Thorough Evaluation

• Perform a complete evaluation of the customer's plumbing concerns.
• Identify the cause of the problem and inspect related components as appropriate.
• Communicate findings clearly and honestly.
• Educate the customer about the condition of their plumbing system.

Step 3 – Create Options

• Present clear repair and replacement options using company-approved pricing.
• Explain the benefits and differences between available solutions.
• Allow customers to make informed decisions without pressure.
• Recommend solutions based on the customer's needs and long‑term value.

Step 4 – Approval

• Obtain customer approval before beginning work.
• Clearly explain the agreed-upon scope and pricing.
• Document all approvals through ServiceTitan.

Step 5 – Perform Work

• Complete approved work safely, professionally, and efficiently.
• Strive to complete repairs during the initial visit whenever possible.
• Protect the customer's property and maintain a clean workspace.
• Test and verify completed work before leaving.

Step 6 – Deliver a 5-Star Experience

• Review completed work with the customer.
• Answer questions and provide maintenance recommendations.
• Clean the work area and leave the home in excellent condition.
• Ask satisfied customers for a 5-star review.
• Thank the customer for trusting Larson Air.

3. Daily Operational Expectations

• Report to work on time, prepared, and ready to perform assigned duties.
• Follow dispatch procedures and communicate throughout the day.
• Contact customers through ServiceTitan to provide estimated arrival times.
• Ask about gate codes, parking instructions, and special access requirements.
• Wear the required Larson uniform and maintain a professional appearance.
• Use shoe covers and appropriate floor protection when entering customers' homes.
• Ask customers whether the service vehicle is parked in an acceptable location.
• Maintain accurate job notes, photographs, estimates, invoices, and documentation in ServiceTitan.
• Keep the assigned service vehicle clean, stocked, organized, and maintained.
• Communicate job delays, additional work, and customer concerns promptly.
• Follow all company safety procedures and operating policies.
• Attend required meetings, training sessions, and company events.

4. Sales & Performance Expectations

Larson Air technicians are expected to be both technically proficient and skilled at helping customers understand their options.

Performance expectations include:

• Follow the Nexstar service process on every call.
• Present options whenever appropriate.
• Maintain company-established closing percentage and average ticket goals.
• Identify legitimate opportunities for additional plumbing services.
• Educate customers about available maintenance programs and benefits.
• Maintain high customer satisfaction and 5-star review performance.
• Minimize callbacks through quality workmanship.
• Maintain accurate and timely ServiceTitan documentation.
• Meet established productivity, revenue, and operational performance standards.

Our philosophy: We do not sell customers something they do not need. We provide professional solutions and allow customers to make informed decisions.

5. Required Qualifications

• Previous residential plumbing service experience preferred.
• Working knowledge of plumbing systems, fixtures, water heaters, and troubleshooting techniques.
• Ability to diagnose problems and communicate solutions effectively.
• Valid driver's license and ability to meet company vehicle‑insurance requirements.
• Ability to meet applicable Arizona plumbing licensing and regulatory requirements.
• Strong communication and customer service skills.
• Ability to use mobile devices, ServiceTitan, and other company technology.
• Ability to work independently and manage time effectively.
• Willingness to participate in ongoing training and coaching.
• Ability to perform the essential physical duties of the position, with or without reasonable accommodation.

6. Safety & Physical Requirements

• Safely operate plumbing tools, equipment, and company vehicles.
• Follow OSHA requirements and company safety procedures.
• Properly use personal protective equipment.
• Work in attics, crawl spaces, mechanical rooms, and other residential environments.
• Frequently stand, walk, bend, kneel, climb, and work in confined areas.
• Lift and move tools, equipment, and materials consistent with job requirements and safe lifting practices.
• Immediately report accidents, injuries, property damage, and unsafe conditions.

7. Larson Air Core Values

Every Plumbing Service Technician is expected to demonstrate our five core values daily.

WE DO WHAT'S RIGHT

Make honest recommendations, treat customers fairly, and perform work with integrity even when no one is watching.

WE OWN OUR RESULTS

Take responsibility for attendance, performance, workmanship, customer satisfaction, and personal results. No excuses—own the outcome.

WE CONTINUOUSLY IMPROVE

Participate in training, accept coaching, practice new skills, and look for opportunities to become better every day.

WE LEAD FROM WITHIN

Set a positive example through attitude, preparation, professionalism, and willingness to help teammates succeed.

WE CARE

Treat every customer, coworker, and home with respect. Show genuine concern and make someone's life better today.

8. Accountability & Professional Conduct

The Plumbing Service Technician is expected to:

• Maintain reliable attendance and punctuality.
• Follow directions from the Plumbing Manager and company leadership.
• Complete assigned tasks and responsibilities within established timelines.
• Demonstrate a positive, team-oriented attitude.
• Communicate professionally with customers and coworkers.
• Protect company tools, equipment, vehicles, and property.
• Follow all company policies, procedures, and safety standards.
• Represent Larson Air positively at all times.

Failure to meet company expectations may result in coaching, additional training, corrective action, or disciplinary action up to and including termination.

9. What Success Looks Like

A successful Larson Plumbing Service Technician:

• Arrives prepared and on time.
• Follows the service process consistently.
• Provides customers with clear options and professional recommendations.
• Performs high-quality work with minimal callbacks.
• Achieves established performance goals.
• Receives positive customer feedback and 5-star reviews.
• Maintains a professional appearance and organized vehicle.
• Supports teammates and company leadership.
• Takes ownership of results and continues to improve.

Success is not measured by revenue alone. It is measured by customer trust, quality workmanship, consistent performance, and living our core values.