Technician-Mechanic

ZipRecruiter; Milwaukee (WI); Remote; Full time

Job summary

Join a leading global printing press manufacturer as a Service Technician–Mechanic. This remote role involves traveling to customer sites for installation and maintenance of printing equipment. Ideal candidates will have mechanical skills and a strong focus on customer service. Enjoy competitive pay and comprehensive benefits, including medical, dental, and educational assistance.

Benefits

Vacation – 15 days/year

Medical, Dental, Vision, and Life insurance

401(k) and Profit Sharing

Educational Assistance

Qualifications

• Minimum of two years related experience in printing or industrial maintenance.
• Basic proficiency in email, internet, and business software.

Responsibilities

• Travel to customer locations to install and maintain printing presses.
• Troubleshoot mechanical issues and provide exceptional customer service.
• Conduct audits and prioritize repairs based on safety and production needs.

Skills

Mechanical Repairs

Customer Service

Troubleshooting

Education

High School Diploma

Post-secondary Technical Certification

Tools

Hand Tools

Electrical Schematics

Job description

Job Description

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.

With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Location:

Northeast Region near a major airport, e.g., Boston, Southern New Hampshire, Hartford, Southern Connecticut, New York City area.
May consider qualified applicants from other areas.
100% Remote with nearly 100% domestic travel

Reports to:

Service Manager

Standard Schedule:

Monday – Friday, hours vary; must be able to work weekends, early mornings, and some evenings

FLSA Status:

Non-Exempt/Hourly

Compensation:

$27 - $46 per hour

Job Responsibilities:

The Service Technician–Mechanic travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, pneumatic, and printing issues for Koenig & Bauer printing presses. The Service Technician interacts directly with the customer, listening to their needs and asking probing questions in preparation for the installation or service call. Must effectively communicate technical information and resolutions to customers with varying technical knowledge and abilities. The Technician must develop a plan of action to address customer issues, emphasizing quality work (fix it right the first time) and efficiency to minimize downtime and control costs.

Essential Duties and Responsibilities:

• Perform mechanical repairs and maintenance on Koenig & Bauer equipment at customer sites, including but not limited to adjustments on impression and transfer delivery bars, pump and inker issues, seals, register drives, ink key seals, clamps, bladder replacements, and troubleshooting crashes.
• Install Koenig & Bauer equipment (40-inch and larger) and sub-supplier equipment, following blueprints from delivery to commissioning, including installing base units, inker placement, infeed, extension, delivery, and feeder; placement of pumps and cabinets.
• Conduct thorough audits on presses, inspecting from feeder to delivery, identifying worn or damaged parts with an emphasis on safety. Prioritize repairs based on safety, quality, and production needs.
• Troubleshoot complex mechanical issues using documentation, internal resources, and root cause analysis to accurately identify repairs.
• Determine and execute repair plans, including parts procurement, scheduling with the customer, coordinating with the Service Department, and arranging necessary tools.
• Provide exceptional customer service, including greeting customers, understanding their needs, informing them of findings and plans, and maintaining communication during repairs.
• Complete all required records accurately, including parts used, time, expenses, and work performed.
• Adhere to all customer policies and safety procedures while on-site.
• Perform other related duties as needed based on business requirements.

Required Qualifications:

Education: High School Diploma or GED; post-secondary technical certification preferred, especially in printing or industrial maintenance.

Experience: Minimum of two years related experience in printing, press manufacturing, or industrial maintenance.

Computer Skills: Basic proficiency in email, internet, word processing, spreadsheets, and business software.

Knowledge, Skills, and Abilities:

• Experience with hand tools such as wrenches, ratchets, pliers, screwdrivers, etc.
• Ability to read electrical schematics and mechanical CAD drawings.

Equal Opportunity Statement: Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or protected status. For accommodations, contact HR at [e-mail] or call 469-532-8120.

Benefits:

• Vacation – 15 days/year
• Holidays – Up to 11 days
• Sick leave – 7 days
• Medical, Dental, Vision, and Life insurance
• Flexible Spending Accounts
• 401(k) and Profit Sharing
• Income replacement plans (cancer, critical illness, accident)
• Long-Term Care Plans
• Years-of-Service Bonus
• Educational Assistance