Technician II

Smartlink LLC; Atlanta (GA); On-site; USD 41,000 - 48,000; Full time

Job summary

Smartlink LLC is seeking a Technician II for our Technology Solutions Division to support wireless telecommunications infrastructure across in-building systems, rooftops, and minor tower sites. This role emphasizes teamwork, customer service, and hands-on fiber installation activities including pulling, dressing, and project closeouts.

The ideal candidate has strong experience with fiber testing and can operate test equipment while maintaining safety and quality standards.

Qualifications

• Four years of related experience and/or technical training.
• Strong organizational, communication, and documentation skills.
• Experience with fiber installation, testing, and DC power installation is preferred.

Responsibilities

• Install, assemble, integrate, program, maintain, decommission, and repair wireless equipment and systems.
• Pull fiber, dress cables, terminate and label connections to standards.
• Lead projects when required and provide status updates to management.
• Test and validate using multiple test equipment and ensure safety compliance.
• Deliver excellent customer service to internal and external teams.
• Maintain project files, trackers, and timely documentation.
• Provide training on policies and procedures to teammates.
• Travel locally (>75%) to support sites.

Skills

Customer service

Team leadership

Communication

Documentation

Troubleshooting

Dependable

Self-motivated

Education

Technical training or related experience

Tools

Testing equipment

Hand tools

Power tools

DC power systems

Job description

Job Title: Technician II

Reports To: Project Manager

Department: Technical Services

FSLA Status: Non-Exempt

Hourly Rate: $30-35/hr (firm, dependent on experience)

Location: Birmingham, AL or Atlanta, GA

At Smartlink, we believe exceptional people create exceptional results. Guided by our core values, Creating Customer Fanatics, Innovate and Create, One Team, We Are All In, and Safety Leads to Success, we foster a culture where driven, ambitious individuals are empowered to make an impact, grow their careers, and help drive our success.

We are a fast-paced, high-performance organization where accountability, teamwork, and innovation are expected and rewarded. This is not a traditional 40-hour workweek environment. Success often require flexibility, dedication, and a willingness to go above and beyond to deliver for our customers and teammates.

In return, you'll be surrounded by talented professionals who challenge and support one another, with opportunities for career growth, skill development, and meaningful contributions that make a real difference.

If you're competitive, motivated by achievement, and ready to be All In, Smartlink offers more than a job. It offers the opportunity to build an exceptional career while helping shape the future of our industry. If you're ready to be All In, we invite you to join us and help shape the future of Smartlink.

Job Summary:

Working as a Field Technician II within Smartlink's Technology Solutions Division, this role supports wireless telecommunications infrastructure projects across a variety of environments, including in-building systems, rooftops, and tower sites (no cell tower climbing required). The ideal candidate brings strong teamwork experience, customer-facing skills, and hands-on expertise in fiber installation activities, including fiber pulling, cable dressing, and project closeouts. Experience with fiber testing is preferred.

Essential Duties and Responsibilities:

• Install, assemble, integrate, program, maintain, decommission, and repair wireless telecommunications and network equipment and systems, including:
• CAT5 and CAT6 cabling, routers, twisted pair, optical fiber, and assorted power and data cabling routed through conduit, cable trays, above ceilings, and between floors.
• DC power plants and rectifiers, LMUs, BTS equipment (2G, 3G, and 4G), MCPAs, RF filters, duplexers, backhaul systems (copper, fiber, and microwave), and network routers.
• Perform all functions related to standard cell site acceptance, including equipment receiving, installation and cabling.
• Serve as a project lead when required, maintaining project trackers and providing regular status updates to management.
• Proactively identify and address internal and external issues in partnership with supervisors, offering effective and timely solutions.
• Conduct required testing and validation procedures using a variety of test equipment.
• Perform all tasks in compliance with company policies, OEM requirements, customer specifications, and established safety practices.
• Fabricate, terminate, and label cables and connectors to quality and performance standard.
• Deliver excellent customer service to internal teams and external clients.
• Complete, maintain, and process all required documentation, job records, and reports accurately and on time.
• Maintain thorough and accurate project files, trackers, and documentation while providing consistent communication to management.
• Properly operating, maintenance, and care for multiple types of test equipment; report calibration or repair needs as required.
• Effectively manage project deliverables, timelines, risks, and dependencies in accordance with the statement of work (SOW).
• Provide training and guidance on policies, procedures, and technical tasks to teammates as needed.
• Other duties as assigned.

Qualifications & Requirements

• Valid driver’s license with a clean driving record.
• Minimum of four (4) years of related experience and/or technical training; an equivalent combination of education and experience will be considered.
• Strong technical and mechanical aptitude; experience with wireless telecommunications fiber installation, router upgrades, system integration, testing, troubleshooting, and DC power installation, modification, and upgrades is preferred.
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational, communication, and documentation skills with consistent attention to detail.
• Proficiency with hand tools, power tools, and relevant telecommunications testing equipment.
• Ability to work outdoors in all weather conditions and during non-standard hours as required by project demands.
• Ability to work independently, troubleshoot issues, and resolve technical challenges with minimal supervision.
• Customer-service oriented with demonstrated team leadership experience.
• Dependable, self-motivated, and eager to learn additional technical skills.
• Professional appearance and conduct at all times.
• Reliable personal vehicle for local travel.

Physical Requirements

• Ability to stand, walk, or hike for extended periods and cover long distances as required.
• Ability to bend, reach, climb, and safely lift, carry, or handle items weighing up to 25 pounds.

Travel Requirements

• Extensive local travel (greater than 75%) is required for this position.

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