Technician II, Technology Support

UOH UPS Inc (Ohio); Livonia (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

United Parcel Service, Inc. in Livonia, MI is seeking an IT Service Manager to lead and coordinate the delivery of information technology services, support, and project deployments.

The role may involve coding or integration with external systems and requires managing costs, staffing, and security of IT resources. The position emphasizes building professional relationships with customers, providing technical training, and ensuring timely execution of initiatives while maintaining compliance and

Qualifications

• U.S. citizenship or national status, or eligible to work in the U.S.
• Must be located in the same geographic location or willing to relocate to Livonia, MI.

Responsibilities

• Lead delivery of IT services, support, and project deployments for UPS customers and internal teams.
• Coordinate cross-functional teams and vendor relationships to ensure 24x7 operations and service quality.

Job description

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Other Criteria

Job Grade: A13 Must be currently located in the same geographic location as the job or willing to relocate yourself - Required Shift: Tuesday - Friday 8 am to 4:30 pm and Saturdays 4 am to 12:30 pm Last day to apply is 11/11/2026 End of day Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.