Technician II, Technology Support

United Parcel Service Sweden Aktiebolag; Livonia (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

UPS in Livonia, MI seeks an experienced IT Service Delivery leader to ensure successful execution of customized IT solutions and initiatives. You will oversee cross-functional teams, manage costs, and drive customer-focused project deployments and system security.

The role may involve coding or integrating with external customer tech, with a focus on delivering premier IT services and training internal staff and customers. Excellent collaboration and strategic planning are essential.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required
• Shift: Tuesday - Friday 8 am to 4:30 pm and Saturdays 4 am to 12:30 pm
• Last day to apply is 11/11/2026 End of day

Responsibilities

• Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships.
• Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
• May require coding, programming, and/or integration with external customer technology and systems.
• Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provides technical training and development to departmental resources and customers.
• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Other Criteria:

• Job Grade: A13
• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required
• Shift: Tuesday - Friday 8 am to 4:30 pm and Saturdays 4 am to 12:30 pm
• Last day to apply is 11/11/2026 End of day

Employee Type:

• Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

• UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.