Technician II, Technology Support

UPS; Commerce City (CO); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Paid time off

Job summary

UPS is seeking a dedicated IT services leader to ensure successful delivery of customized solutions and projects. The role involves coordinating cross-functional teams, managing costs, and maintaining system compliance across hardware, software, and network infrastructure.

The candidate will provide technical training, monitor KPIs and SLAs, and engage with customers to deliver 24x7 support and deployments in a dynamic environment.

Qualifications

• Must be a U.S. Citizen or National, or an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Leads, manages, and coordinates the delivery of IT services, support, and project deployments.
• Ensures successful execution of customized solutions and initiatives through root cause analysis, KPIs, SLAs, and cross‑functional collaboration.
• Manages costs, staffing, equipment inventory, system compliance, safety, and security of resources; provides training and development.

Job description

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face‑to‑face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Other Criteria

Job Grade: A13

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required

Shift: Flexible

Last day to apply is 11/14/2026 End of day

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $20.40/hr to $38.10/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short‑term and/or long‑term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements.

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

Applications for this position must be completed by 11:59 PM (local time) on:

Nov 14, 2026