Technician I - Support Service

Kirkhill Inc.; Brea (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Kirkhill, Inc. is seeking a mid‑level technical support professional to handle tickets, provide advanced troubleshooting for systems, networking, security, and applications.

You will support IT projects, infrastructure changes, and system deployments. Responsibilities include resolving complex issues, managing escalations, performing system admin tasks, and supporting Active Directory, Entra, Intune, and M365.

Qualifications

• 2–4 years in technical support or system administration.
• Strong understanding of Windows OS, M365, networking fundamentals.
• Experience with ticketing systems and troubleshooting methodologies.
• Familiarity with identity management (AD, Entra ID).
• Ability to follow security policies and separation‑of‑duties requirements.
• Strong communication and documentation skills.
• Ability to work independently and escalade appropriately.

Responsibilities

• Resolve complex end‑user issues (hardware, software, network, VPN, authentication).
• Manage and triage escalations.
• Perform system administration tasks: User account provisioning, Access role assignments, Password resets & MFA assistance.
• Support Active Directory, Azure AD/Entra, Intune, M365 suite.
• Maintain endpoint security compliance (EDR, patches, baseline enforcement).
• Deploy and configure computers following secure baseline SOPs.
• Handle privileged tasks using approved processes.
• Collaborate with IT Manager and IT Admins on infrastructure tasks.
• Document resolutions and update SOPs/runbooks.
• Support CUI‑related procedures.
• Participate in rotating on‑call or after‑hours support if/when required.

Skills

Customer service

Analytical thinking

Time management

Documentation

Communication skills

Security awareness

Education

CompTIA A+

Net+

Sec+

Microsoft Fundamentals (AZ-900, MS-900, SC-900)

Tools

Intune

Autopilot

Azure AD Entra

M365

Active Directory

VPN

Job description

1. Position Summary

• Mid‑level technical support role.
• Handles support tickets
• Provides advanced troubleshooting for systems, networking, security, and applications.
• Supports IT projects, infrastructure changes, and system deployments.

2. Key Responsibilities / Duties

• Resolve complex end‑user issues (hardware, software, network, VPN, authentication).
• Manage and triage escalations
• Perform system administration tasks:
  • User account provisioning
  • Access role assignments
  • Password resets & MFA assistance
• Support Active Directory, Azure AD/Entra, Intune, M365 suite.
• Maintain endpoint security compliance (EDR, patches, baseline enforcement).
• Deploy and configure computers following secure baseline SOPs.
• Handle privileged tasks using approved processes
• Collaborate with IT Manager and IT Admins on infrastructure tasks.
• Document resolutions and update SOPs/runbooks.
• Support CUI‑related procedures
• Participate in rotating on‑call or after‑hours support if/when required.

3. Minimum Qualifications

• 2–4 years in technical support or system administration.
• Strong understanding of Windows OS, M365, networking fundamentals.
• Experience with ticketing systems and troubleshooting methodologies.
• Familiarity with identity management (AD, Entra ID).
• Ability to follow security policies and separation‑of‑duties requirements.
• Strong communication and documentation skills.
• Ability to work independently and escalade appropriately.

4. Preferred Qualifications

• Experience with Intune, Autopilot, device baselining.
• Knowledge of CMMC, NIST, or similar compliance frameworks.
• Familiarity with prompting and configuring generative AI tools.
• Experience in small/medium enterprise IT environments.
• Experience supporting cloud applications.
• Certifications such as:
  • CompTIA A+, Net+, Sec+
  • Microsoft Fundamentals (AZ‑900, MS‑900, SC‑900)

5. Core Competencies

• Customer service and professionalism.
• Analytical thinking and root‑cause troubleshooting.
• Time‑management and prioritization.
• Accountability and adherence to security practices.

6. Work Environment & Physical Requirements

• Full time onsite at corporate facility during normal work hours
• Ability to connect/work remote during off hours when needed
• Ability to lift computer equipment (~20–40 lbs)

Kirkhill, Inc. is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All successful candidates must submit to post offer pre-employment physical examination, drug/alcohol screen and background check as a condition of employment.