Technician - Heavy Equipment Shop

MacAllister Machinery Co., Inc.; Fort Wayne (IN); On-site; USD 48,000 - 68,000; Full time

Job summary

MacAllister Machinery Co., Inc. is seeking a Technician to perform mechanical services on new and used heavy equipment in the service shop.

The role includes testing, repairing, rebuilding equipment, ordering parts and writing service reports while adhering to safety rules and 5S standards. The ideal candidate has 3–5 years of heavy-equipment experience, a diesel repair background, and solid knowledge of hydraulics, powertrain and electrical systems.

Qualifications

• High school diploma or equivalent; technical background from vocational school with diesel equipment repair.
• 3–5 years of mechanical experience with heavy equipment, preferably Caterpillar.
• Solid understanding of hydraulics, powertrain and electrical systems.
• Strong problem-solving skills and ability to analyze and improve work processes.
• Good communication, professionalism with customers and coworkers.
• Basic computer skills: MS Word, Excel, and databases.
• Willingness to work overtime and weekends.

Responsibilities

• Adheres to safety rules and maintains shop 5S standards.
• Diagnoses and repairs equipment in the service shop.
• Completes service time reporting, time allocation, and tracks parts charged/returned.
• Maintains customer satisfaction by meeting needs and deadlines.
• Maintains company tools and equipment in good condition.

Job description

Position Summary

The Technician performs mechanical services on new and used heavy equipment in the service shop area. The position is responsible for testing, repairing, and rebuilding heavy equipment. Additional responsibilities include ordering parts, writing service reports, return of parts, core returns, assigning time to jobs and adhering to all safety regulations. The Technician is also responsible for housekeeping (5S) and properly maintaining company issued tools and equipment.

Description

Position Summary

The Technician performs mechanical services on new and used heavy equipment in the service shop area. The position is responsible for testing, repairing, and rebuilding heavy equipment. Additional responsibilities include ordering parts, writing service reports, return of parts, core returns, assigning time to jobs and adhering to all safety regulations. The Technician is also responsible for housekeeping (5S) and properly maintaining company issued tools and equipment.

Responsibilities

• Adheres to all safety rules and maintains good housekeeping (5S) in the shop area.


• Diagnoses and repairs equipment in the service shop.


• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged, and parts returned.


• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.


• Maintains company issued equipment and tools, keeping them in good working order.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.


• 3 to 5 years of mechanical experience with heavy equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems.


• Solid understanding of work area metrics and takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked. Applies initiative, demonstrating a \"self-starting\" ability to daily work and proactively making improvements to the work process.


• Exhibits good problem-solving skills; can identify problems, solicit other’s opinions, and offer valid solutions. Interprets and applies policies, procedures, and guidelines. Demonstrates a basic understanding of warranty administration.


• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.


• Can project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers.


• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.


• Can operate industry specific PC and main frame programs with a basic understanding of MS Word, Excel, and database systems.


• The ability to work overtime and weekends.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).