Technician - Generator Field

MacAllister Machinery Co., Inc.

Fort Wayne (IN)

On-site

USD 45,000 - 75,000

Full time

9 days ago

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Benefits offered by this job

Positive, inclusive work environment

Training and resources for skill up

Competitive compensation

Professional development opportunities

Company stability (since 1945)

Job summary

MacAllister Machinery Co., Inc. seeks a Field Generator Technician to perform mechanical and electrical services on engines, generators, UPS, and switchgear in the Power System Service Department.

You will install, start up, diagnose, and repair equipment, coordinating with related systems and ensuring safe operation. The role requires strong problem-solving and customer-service skills, the ability to work with little supervision, and compliance with DOT regulations.

Qualifications

High school education or equivalent with vocational training in engine or electrical generator service.
3-5 years mechanical experience with generators and engines, preferably Caterpillar, and hydraulics/electrical knowledge.
Strong problem-solving, diagnostic and troubleshooting skills; ability to interpret policies and warranty basics.
Good product knowledge and strong customer service mindset.
PC literacy with ability to use industry software and service reporting.

Responsibilities

Installs, services and repairs generators, UPS, switchgear, and transfer devices, coordinating start-ups with related systems.
Diagnoses and troubleshoots electrical and mechanical problems to ensure safe, efficient operation.
Completes service paperwork, records time, parts used, serial numbers, and equipment info.
Maintains vehicle, equipment, and tools; meets DOT requirements and CDL driving needs.
Communicates with customers to understand needs and complete repairs within agreed timeframes.

Skills

Engine service knowledge

Electrical generator service

Hydraulics understanding

Troubleshooting

PC literacy

Safety compliance

Customer service

CDL license

Overtime availability

Education

High school diploma or equivalent with vocational training in engine/electrical generator service

Job description

Description

Join Our Team at MacAllister Machinery!

At MacAllister Machinery, we provide top-quality service and repair for equipment. We are currently seeking a motivated and skilled Field Generator Technician to join our team. You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

Why Join MacAllister Machinery

Positive and Inclusive Environment:
- Be part of a positive and inclusive work environment that fosters growth and development.
Supportive Team:
- Join a team that values collaboration and support, creating a rewarding workplace.
Access to Resources and Training:
- Enjoy access to excellent resources and training, empowering you to enhance your skills.
Competitive Compensation:
- Highlight any competitive salary or benefits package offered.
Professional Development:
- Mentor opportunities for continuous learning and career growth within the company.
Stability:
- MacAllister has been in business since 1945!

Position Summary

This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. Representative duties include providing first time installation, commissioning, coordinating start-ups with other systems (i.e., switchgear, UPS, etc.), performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs and maintaining company issued truck and equipment.

Responsibilities

Installs, services and repairs, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. This includes providing first-time (start-up) installations; coordinating with other systems being installed such as multiple generators sets and paralleling switchgear to ensure all related equipment works together properly as a system. Diagnosis
Diagnoses and troubleshoots customer’s electrical and mechanical problems to assure the entire system runs safely and efficiently.
Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc.
Excellent customer communication skills. Maintains customer satisfaction by understanding the customers’ needs and time constraints and completes scheduled repairs and service safely and within the time constraint identified while providing superior quality workmanship to meet and/or exceed the customer’s needs.
Maintains company issued vehicle, equipment, and tools by keeping them in good working order, clean and up to date with suggested maintenance. Must meet DOT requirements, possess a CDL license to operate a field service vehicle and must be able to operate a forklift. A clean driving record and a valid driver’s license is required.
Performs related duties as required.

Qualifications

Knowledge, skills, and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in engine service and/or electrical generator service.
3-5 mechanical experience with generators and engines, preferably with Caterpillar, and/or in a position with a working knowledge of hydraulics, electrical, engine and component repairs.
Excellent decision-making skills and good creative thinking and goal setting skills.
Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and a basic understanding of warranty administration.
An excellent knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
The ability to operate a PC, especially a laptop, with an excellent understanding of industry specific programs.
Strong influence and negotiation skills with good coaching and counseling skills.
Strong project management skills with a good ability to manage change and conflict.
Strong listening and verbal communication skills.
Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives.
The ability to work overtime and weekends.
The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.