Technician - Generator Field

MacAllister Machinery Co., Inc.; Lafayette (IN); On-site; USD 55,000 - 90,000; Full time

Job summary

MacAllister Machinery Co., Inc. seeks a Field Service Technician to perform mechanical and electrical services on engines, generators, UPS, switchgear, and related system products for the Power System’s Service Department.

The role includes first-time installations, coordinating start-ups with other systems, and performing service and repairs. You will document work, record time, and maintain company vehicles and equipment while ensuring safety and reliability.

Qualifications

• High school education or equivalent with technical background or vocational training preferred in engine or electrical generator service.
• 3-5 years mechanical experience with generators and engines, preferably Caterpillar, with hydraulics/electrical knowledge.
• Good problem solving, diagnostic and troubleshooting skills with policy, procedure and warranty understanding.
• Strong product knowledge and ability to operate PC-based industry programs.
• Ability to work overtime and weekends; valid CDL preferred.

Responsibilities

• Installs, services and repairs, generators, UPS, switchgear, automatic transfer switch, and related system products for the Power System’s Service Department. Includes first-time start-up installations and coordinating with other systems to ensure proper operation.
• Diagnoses and troubleshoots electrical and mechanical problems to assure the entire system runs safely and efficiently.
• Initiates and completes all paperwork for service/repair, including service reports, time records, parts charged and returned, and equipment details.
• Maintains excellent customer communication, meeting needs and time constraints while delivering high-quality workmanship.
• Maintains company-issued vehicle and tools, meets DOT requirements, and operates a CDL field service vehicle and forklift.
• Performs related duties as required.

Skills

High school diploma

Vocational training

Engine service knowledge

Electrical generator service

Hydraulics

Electrical troubleshooting

Diagnostic skills

Customer service

Safety compliance

Paperwork/documentation

CDL Class C license

Forklift operation

PC/Laptop familiarity

Change and conflict management

Education

High School Diploma or equivalent

Tools

PC software

Job description

Position Summary

This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. Representative duties include providing first time installation, commissioning, coordinating start-ups with other systems (i.e., switchgear, UPS, etc.), performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs and maintaining company issued truck and equipment.

Description

Position Summary

This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. Representative duties include providing first time installation, commissioning, coordinating start-ups with other systems (i.e., switchgear, UPS, etc.), performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs and maintaining company issued truck and equipment.

Responsibilities

• Installs, services and repairs, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. This includes providing first-time (start-up) installations; coordinating with other systems being installed such as multiple generators sets and paralleling switchgear to ensure all related equipment works together properly as a system. Diagnosis
• Diagnoses and troubleshoots customer’s electrical and mechanical problems to assure the entire system runs safely and efficiently.
• Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc.
• Excellent customer communication skills. Maintains customer satisfaction by understanding the customers’ needs and time constraints and completes scheduled repairs and service safely and within the time constraint identified while providing superior quality workmanship to meet and/or exceed the customer’s needs.
• Maintains company issued vehicle, equipment, and tools by keeping them in good working order, clean and up to date with suggested maintenance. Must meet DOT requirements, possess a CDL license to operate a field service vehicle and must be able to operate a forklift. A clean driving record and a valid driver’s license is required.
• Performs related duties as required.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in engine service and/or electrical generator service.
• 3-5 mechanical experience with generators and engines, preferably with Caterpillar, and/or in a position with a working knowledge of hydraulics, electrical, engine and component repairs.
• Excellent decision-making skills and good creative thinking and goal setting skills.
• Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and a basic understanding of warranty administration.
• An excellent knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• The ability to operate a PC, especially a laptop, with an excellent understanding of industry specific programs.
• Strong influence and negotiation skills with good coaching and counseling skills.
• Strong project management skills with a good ability to manage change and conflict.
• Strong listening and verbal communication skills.
• Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives.
• The ability to work overtime and weekends.
• A valid Class C CDL driver’s license or higher is required.
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).