Technician B, Electric Service Support Center (SW)

Eversource Energy; United States; On-site; USD 69,000 - 76,000; Full time

Job summary

Eversource Energy in the United States is seeking a Service Request Coordinator within the Electric Service Support Center. You will handle high volumes of customer calls and correspondence for residential and commercial electric service installs, upgrades, and removals, ensuring complete and usable work requests.

Responsibilities include obtaining information, providing upfront cost estimates, processing inspections and contributions, coordinating with engineers and billing, and supporting

Qualifications

• Associates degree in electrical technology or related discipline or two years of related experience.
• Two years of related experience.
• Electrical license; Journeyman or Master Electrician is desired.
• Excellent interpersonal and written and oral communication skills.

Responsibilities

• Obtain information relevant to the design and construction of the service request and respond to questions from the customer.
• Serve as the primary point of contact and advocate for the customer, contractor, and/or municipal official(s).
• Provide applicable upfront cost estimates.
• Process electrical inspections, prepayments, and contributions in aid of construction from its customers.
• Handle certain non-design job types; from customer initiation to completion.
• Interact with Eversource employees across the organization; including but not limited to Engineering, Electric Operations, Customer Billing Services, and Remittance Services.
• Support Engineering, Electric Operations and other areas as necessary with updating work requests with field notes, customer appointments, and work request progress.
• Work an emergency storm assignment as required.

Skills

Initiative

Organization

Prioritization

MS Word

MS Excel

Communication skills

Team oriented

Interpersonal skills

Education

Associates degree in electrical technology or related

Tools

i-Scheduler

C2 system

Job description

Role and Scope of Position:

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

This position works as part of the Electric Service Support Center team responsible for the high volume of incoming calls and correspondence from its customers; with quality, timeliness, and efficiency.

Customer requests may include but are not limited to new installs, upgrades, and removal of electric service; for both residential and commercial customers.

Individual will receive and process incoming customer requests for service over the telephone, web, email, and facsimile, and will ensure all work requests are in usable form; i.e., complete customer information, contractor information, work request primary point(s) of contact, and description of work.

Interpreting and implementing numerous policies and procedures and providing superior customer service is a must to meet the job requirements.

Essential Functions:

• Obtains information relevant to the design and construction of the service request and responding to questions from the customer; including but not limited to technical requirements for electric service connections, schedule dates, inspection requirements, and licensing and easement requirements.
• Serves as the primary point of contact and advocate for the customer, contractor, and/or municipal official(s).
• Provides applicable upfront cost estimates.
• Processes electrical inspections, prepayments, and contributions in aid of construction from its customers.
• Handles certain non-design job types; from customer initiation to completion.
• Interacts with Eversource employees across the organization; including but not limited to Engineering, Electric Operations, Customer Billing Services, and Remittance Services.
• Supports Engineering, Electric Operations and other areas as necessary with updating work requests with field notes, customer appointments, and work request progress.
• Works an emergency storm assignment as required.

Technical Knowledge/Skill:

• Ability to perform a variety of tasks requiring initiative, sound judgment, organization, and prioritization is required.
• Computer experience including Microsoft Word and Excel is required.
• Knowledge of the National Electric Safety Code is preferred.
• Utility and/or electrical experience is preferred.
• Electrical License; Journeyman or Master Electrician is desired.
• Storms Work Management System (including i-Scheduler) experience is desired.
• C2 experience is desired.
• Applicants will be required to successfully pass the Technician aptitude test.
• Excellent interpersonal and written and oral communication skills
• Must be team oriented

Education:

- Associates degree (in electrical technology or related discipline preferred) or two years of related experience required.

Experience :

• Two (2) years of related experience.

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$68,810.00-$76,450.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

EEO Statement :

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

#custajd

#LI-ES3