Technician C, Electric Service Support Center (SW)

NSTAR, now Eversource Energy- Follow our new company page, Eversource Energy; East Berlin (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Eversource Energy in East Berlin, Connecticut is hiring for Technician C in the Electric Service Support Center (SW). The role focuses on handling high volumes of customer requests via phone, email, and web portals, processing service changes for residential and commercial customers.

The ideal candidate will have a High School diploma or equivalent, at least 2 years of related experience, and a valid driver's license.

Qualifications

• High School diploma or equivalent required.
• Two years of combined education and/or related experience.
• Valid motor vehicle operator’s license required.
• Aptitude test will be administered.
• Strong interpersonal and written communication skills essential.

Responsibilities

• Obtain information relevant to design and construction of the service request and respond to customer questions.
• Serve as primary contact and advocate for customer, contractor, and municipal officials.
• Provide upfront cost estimates when applicable.
• Process inspections, prepayments, and contributions in aid of construction.
• Handle non-design job types from initiation to completion.
• Coordinate with Engineering, Electric Operations, and Billing teams.

Skills

Initiative & judgment

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

i-Scheduler

Storms Work Management System

C2 experience

Job description

Job Description

Technician C, Electric Service Support Center (SW)

Job Description

Technician C, Electric Service Support Center (SW)

09/18/2026

Locations: East Berlin, Connecticut

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role And Scope Of Position:

This position works as part of the Electric Service Support Center team responsible for the high volume of incoming calls and correspondence from its customers; with quality, timeliness, and efficiency.

Customer requests may include but are not limited to new installs, upgrades, and removal of electric service; for both residential and commercial customers.

Individual will receive and process incoming customer requests for service over the telephone, web, email, and facsimile, and will ensure all work requests are in usable form; i.e., complete customer information, contractor information, work request primary point(s) of contact, and description of work).

Interpreting and implementing numerous policies and procedures and providing superior customer service is a must to meet the job requirements.

Essential Functions:

• Obtains information relevant to the design and construction of the service request and responding to questions from the customer; including but not limited to technical requirements for electric service connections, schedule dates, inspection requirements, and licensing and easement requirements.
• Serves as the primary point of contact and advocate for the customer, contractor, and/or municipal official(s).
• Provides applicable upfront cost estimates.
• Processes electrical inspections, prepayments, and contributions in aid of construction from its customers.
• Handles certain non-design job types; from customer initiation to completion.
• Interacts with Eversource employees across the organization; including but not limited to Engineering, Electric Operations, Customer Billing Services, and Remittance Services.
• Supports Engineering, Electric Operations and other areas as necessary with updating work requests with field notes, customer appointments, and work request progress.
• Works an emergency storm assignment as required.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Ability to perform a variety of tasks requiring initiative, sound judgment, organization, and prioritization is required.
• Computer experience including Microsoft Word and Excel is required.
• Knowledge of the National Electric Safety Code is preferred.
• Utility and/or electrical experience is preferred.
• Electrical License; Journeyman or Master Electrician is desired.
• Storms Work Management System (including i-Scheduler) experience is desired.
• C2 experience is desired.
• Applicants will be required to successfully pass the Technician aptitude test.
• Excellent interpersonal and oral and written communication skills
• Must be team oriented

Education:

• High School diploma or equivalent experience

Experience:

• Two (2) years of combined education and/or related experience

Licenses & Certifications:

• Individual must hold a valid motor vehicle operator’s license

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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Technician C, Electric Service Support Center (SW)

09/18/2026

Locations: East Berlin, Connecticut

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor