Technician C, Electric Service Support Center (SW)

Eversource; Berlin (CT); On-site; USD 62,000 - 69,000; Full time

Job summary

Eversource in Connecticut seeks a Customer Service Specialist to manage high-volume inquiries for new installs, upgrades, and service removals. You will obtain essential details, provide cost estimates, and coordinate with engineers, contractors, and municipal officials to ensure accurate work requests.

The role requires strong communication, organization, and the ability to traverse emergency storm duties across MA/CT/NH.

Qualifications

• High School diploma or equivalent experience.

Responsibilities

• Obtain information relevant to design and construction of service requests.
• Serve as primary point of contact for customers, contractors, and officials.
• Provide upfront cost estimates for service work.
• Process inspections, prepayments, and contributions.
• Handle non-design job types from initiation to completion.
• Coordinate with Engineering, Electric Operations, and Billing.
• Support other areas with field notes, appointments, and progress.
• Participate in emergency storm assignments as required.

Skills

Communication skills

Teamwork

Organizational skills

Education

High School diploma or equivalent

2 years education/experience

Tools

Microsoft Word

Microsoft Excel

i-Scheduler

Storms Work Management System

C2 experience

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.Role and Scope of Position:This position works as part of the Electric Service Support Center team responsible for the high volume of incoming calls and correspondence from its customers; with quality, timeliness, and efficiency.Customer requests may include but are not limited to new installs, upgrades, and removal of electric service; for both residential and commercial customers.Individual will receive and process incoming customer requests for service over the telephone, web, email, and facsimile, and will ensure all work requests are in usable form; i.e., complete customer information, contractor information, work request primary point(s) of contact, and description of work).Interpreting and implementing numerous policies and procedures and providing superior customer service is a must to meet the job requirements.Essential Functions:Obtains information relevant to the design and construction of the service request and responding to questions from the customer; including but not limited to technical requirements for electric service connections, schedule dates, inspection requirements, and licensing and easement requirements.Serves as the primary point of contact and advocate for the customer, contractor, and/or municipal official(s).Provides applicable upfront cost estimates.Processes electrical inspections, prepayments, and contributions in aid of construction from its customers.Handles certain non-design job types; from customer initiation to completion.Interacts with Eversource employees across the organization; including but not limited to Engineering, Electric Operations, Customer Billing Services, and Remittance Services.Supports Engineering, Electric Operations and other areas as necessary with updating work requests with field notes, customer appointments, and work request progress.Works an emergency storm assignment as required.Technical Knowledge/Skill/Education/Licenses/Certifications:Technical Knowledge/Skill:Ability to perform a variety of tasks requiring initiative, sound judgment, organization, and prioritization is required.Computer experience including Microsoft Word and Excel is required.Knowledge of the National Electric Safety Code is preferred.Utility and/or electrical experience is preferred.Electrical License; Journeyman or Master Electrician is desired.Storms Work Management System (including i-Scheduler) experience is desired.C2 experience is desired.Applicants will be required to successfully pass the Technician aptitude test.Excellent interpersonal and oral and written communication skillsMust be team orientedEducation:High School diploma or equivalent experienceExperience:Two (2) years of combined education and/or related experienceLicenses & Certifications:Individual must hold a valid motor vehicle operator’s licenseWorking Conditions:Must be available to work emergency restoration assignment as required.Must be available to travel between MA/CT/NH as necessary.Mental Aspects:N/A#custajd#LI-ES3Competencies:Build trusting relationshipsManage and develop peopleFoster teamwork and cross-functional collaborationLead changeCommunicate strategic visionCreate an engaged workforceFocus on the customerTake ownership & accountabilityCompensation and Benefits:Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:$61,650.00-$68,500.00Worker Type:RegularNumber of Openings:1Emergency Response:Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.EEO Statement:Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.VEVRRA Federal Contractor