Admin Support A

Eversource Energy; Waterford (CT); On-site; USD 37,000 - 53,000; Full time

Job summary

Eversource Energy is seeking a detail-oriented professional to analyze technical documents from field personnel and support budgeting and data integrity across multiple systems.

The role involves payroll processing, contractor invoice handling, and ensuring compliance with company policies while maintaining a focus on customer experience. Emergency restoration support is part of the responsibilities.

Qualifications

• High School Diploma or equivalent and 8 years’ experience or 6 years’ experience with an Associates degree preferred.
• Experience in processing payroll highly desirable.
• Previous experience processing contractor invoices and interpreting contracts preferred.

Responsibilities

• Assist customers and resolve inquiries from Customer Service, Electric Service Support Center, electrical contractors, property owners and other utilities and agencies.
• Gather, review, analyze, prepare and process data for Work Management and various systems (Maximo, WMBS, C2, CACS, Fieldnet, ARCOS, Power Track, Workday, Workforce, Microsoft Office and PowerBI).
• Representatives will be proficient in most of the listed systems.
• Process multiple department payrolls and understand policies and union contracts to determine pay issues.
• Process contractor invoices and interpret pricing contracts.
• Handle sensitive customer account information.
• Ensure timely completion of budgetary records per company policies.
• Assist in training of new representatives.
• Support emergency restoration efforts for Eversource.

Skills

Payroll processing

Data analysis

Teamwork

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Maximo

WMBS

C2

CACS

Fieldnet

ARCOS

Power Track

Workday

Microsoft Office

PowerBI

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Perform a variety of complex duties associated with analyzing technical documents received from field personnel. Support the regions progress in relation to meeting budget by ensuring proper accounting practices are performed. Responsible for following workflow policies and procedures associated with assigned work from Electrical Field Operations, Field Engineering, Electrical Maintenance, Meter Service, Customer Care, Projects, Labor and Emergency Response Team. Receive and respond to internal and external customer inquiries and complaints while maintaining a positive customer experience. Investigate and analyze a variety of reports associated with Meter Service, Operations and Work Management requirements to meet goal initiatives. Perform other administrative duties as assigned.

PRIMARY DUTIES - ACCOUNTABILITIES

• Assist customers, resolve inquiries from Customer Service, Electric Service Support Center, electrical contractors, property owners and other utilities and agencies.
• Gather, review, analyze, prepare and process comprehensive data for numerous record systems including but not limited to Work Management (Maximo), WMBS, C2, CACS, Fieldnet, ARCOS, Power Track, Workday, Workforce, Microsoft Office and PowerBI.
• Representatives will be expected to be proficient in most of the aforementioned systems.
• Process multiple department payrolls and have knowledge of company policies and union contracts to determine comprehensive pay issues.
• Process contractor invoices and ability to interpret and understand pricing contracts.
• Handle sensitive customer account information.
• Timely completion of budgetary records in accordance with applicable company policies and procedures.
• Assist in the instruction and training of new and less experienced representatives as required.
• Support emergency restoration efforts for Eversource.

JOB SPECIFICATIONS

A High School Diploma or the equivalent and 8 years’ experience or 6 years’ experience and Associates degree preferred. Experience in processing payroll highly desirable. Previous experience processing contractor invoices and interpreting contracts preferred. The selected candidate must be able to work as part of a team, have the ability to perform multiple tasks concurrently, possess good organizational skills and maintain a high degree of initiative and dependability.

The salary range for this position starts at Step 1 ($32.91) and progresses in accordance with the union contract. Check out the career site for an overview of our benefits.

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Competencies

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

Worker Type: Regular

Number of Openings: 1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor