TECHNICIAN, AUDIO VISUAL (ON CALL)

Compass Group; Bothell (WA); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking an On-Call Audio Visual Technician to ensure seamless AV support for events. In this dynamic role, you will interact with clients to meet their audio visual needs, provide technical assistance, and maintain equipment. Your expertise will help create memorable experiences for various events while fostering positive customer relationships. Join a diverse and inclusive team that values your contributions and offers opportunities for growth. If you have a passion for technology and customer service, this is the perfect opportunity for you to shine!

Qualifications

• Minimum one year experience supporting audio visual for events.
• Proficient in computer skills and office technology.

Responsibilities

• Ensure all audio visual requirements requested by clients are met.
• Provide technical assistance for meetings and events requiring AV services.

Skills

Audio Visual Support

Customer Service

Problem Solving

Communication Skills

Education

High School Diploma or Equivalent

Tools

Audio Visual Equipment

Computer Technology

Job description

Eurest

We are hiring immediately for a TECHNICIAN, AUDIO VISUAL (ON CALL) position.

Location: Pfizer First Wave 22333 29th Dr SE, Bothell, WA 98021. Note: online applications accepted only.

Schedule: On Call; Shifts vary Monday thru Friday - more details in interview!

Requirement: Prior experience with A/V.

Pay Range: $25.00 per hour to $35.00 per hour.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Job Summary: Ensures that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.

Essential Duties and Responsibilities:

1. Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact.
2. Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action.
3. Provides technical assistance for all meetings and customers that require tech services for their events.
4. Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
5. Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
6. Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
7. Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
8. Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
9. Educates the staff and customers on the basics of all AV equipment in the facility.
10. Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
11. Communicates with co-workers and service partners to ensure updated information is shared.
12. Assists with conference room set-ups, break downs and any other areas where assistance is needed.
13. Keeps the A/V storerooms organized and well managed.
14. Performs other duties as assigned.

Qualifications:

1. Minimum of one year of experience supporting audio visual for events.
2. Proficient computer skills and knowledge of office technology/equipment.
3. Excellent written and verbal communication skills.

About Compass Group: Achieving leadership in the foodservice industry. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.