Technician 2 (Onsite - Seattle, WA)

Nordstrom, Inc.; Seattle (WA); Sur place; USD 33 000 - 57 000; Plein temps

Avantages offerts par ce poste

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Résumé du poste

Nordstrom, Inc. in Seattle seeks an experienced IT Technician 2 to support corporate users onsite five days a week at headquarters. You will handle walkups, deskside and remote sessions, configure devices, and provide tier 1 conference room support.

Key qualifications include 2+ years in IT support, strong knowledge of macOS, Windows 11, Office 365, Active Directory, VPN and remote desktop. You will document issues in ServiceNow and mentor junior team members while upholding Nordstrom values.

Qualifications

• 2+ years IT support experience.
• Knowledge of macOS, Windows 11, Microsoft Office Suite, mobile OS (iOS, Android).
• Experience with enterprise IT systems: Active Directory, VPN, remote desktop.
• Knowledge of Microsoft 365, collaboration tools (Teams, Slack), and cloud services.
• IT certifications such as CompTIA A+, Network+, MCP or equivalent experience.
• Experience supporting O365 and calendar access.
• Strong troubleshooting for hardware, software, connectivity issues.
• Excellent communication and professionalism.

Responsabilités

• Provide personalized IT support to Nordstrom corporate users via walkups, deskside interactions and remote sessions.
• Configure and deploy devices (macOS, Windows).
• Provide tier 1 conference room support.
• Document support requests and resolutions in ServiceNow.
• Serve as escalation for junior team members.
• Support a positive and collaborative IT team environment and uphold Nordstrom values.

Connaissances

IT support

macOS

Windows 11

Office 365

Mobile OS (iOS/Android)

Active Directory

VPN

Remote desktop

ServiceNow

Troubleshooting

Outils

Active Directory

VPN

Remote Desktop

ServiceNow

Microsoft 365

Teams

Slack

Description du poste

Job Description About the Role

We're seeking an experienced IT Technician 2 to provide support to Nordstrom corporate users. This role requires exceptional technical expertise combined with the professionalism and communication skills necessary to work in a fast-paced retail environment. This role is onsite. Candidates must be willing to work in office 5 days/week at Nordstrom's headquarters in Seattle, WA.

A day in the life…

• Provide personalized IT support to Nordstrom corporate users via walkup, deskside interactions and remote sessions
• Configure and deploy devices (macOS, Windows)
• Provide tier 1 conference room support
• Document support requests and resolutions in ServiceNow
• Serve as escalation for junior team members
• Help our customers feel good and look their best

You own this if you have…

• 2+ years of IT support experience
• High level knowledge of macOS, Windows 11, Microsoft Office Suite, mobile operating systems (iOS, Android)
• Experience with enterprise-level IT systems, including Active Directory, VPN, and remote desktop solutions
• Knowledge of Microsoft 365, collaboration tools (Teams, Slack), and cloud services
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) or relative job experience in those area’s.
• Experience supporting O365 and calendar access
• Strong troubleshooting abilities for hardware, software, and connectivity issues
• Exceptional communication skills with ability to translate technical concepts for non-technical users
• High level of professionalism, discretion, and confidentiality
• Ability to remain calm and solution-focused under pressure

Expectations…

• Demonstrate Nordstrom's values of customer service, respect, teamwork, and integrity
• Provide consistent, high-quality, world class customer service, and IT support to ensure the productivity and efficiency for Nordstrom corporate users
• Own and maintain a proactive approach to identifying and resolving potential IT issues
• Uphold a positive and collaborative work environment within the IT team and across the organization
• Continuously seek opportunities for professional development and stay current with industry trends and best practices

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$23.75 - $41.25 Hourly

We've got you covered…

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Legal Notices

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2026 Nordstrom, Inc

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

Customer Obsessive

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

Owners at Heart

We treat every interaction as an opportunity to make an impact and deliver excellence.

Curious And Ever Changing

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

Here to Win

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

We Extend Ourselves

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!