Technician

Workstream; McCordsville (IN); On-site; USD 22,000 - 33,000; Full time

Job summary

Workstream is seeking a Technician to perform preliminary testing, document patient medical history and testing results, and prepare exam rooms for doctors. You will handle contact lens orders and maintain inventory while ensuring HIPAA compliance and high patient satisfaction.

The role requires a High School Diploma or GED, at least one year in customer service, ABOC testing within the first year, and experience with EHR systems.

Qualifications

• High School Diploma or GED required.
• Minimum of one year experience in customer service.
• Must complete ABOC testing within first year of employment.
• Optical experience preferred.
• Experience with Electronic Health Records (EHR) preferred.
• Strong computer skills and ability to enter patient information accurately.
• Excellent communication skills, both verbal and written.
• Able to work in a fast-paced environment.

Responsibilities

• Performs all preliminary and any doctor requested testing on patients.
• Accurately document patient\'s medical history and testing results.
• Prepare and clean exam rooms for doctor to perform exams on patients.
• Receive and verify contact lens orders for patients.
• Order and keep inventory of contact lens stock, trial lenses, solutions, vitamins, and eye drops.
• Instruct new contact lens wearers on insertion and removal.
• Comply with company policies, government regulations and HIPAA guidelines.
• Performs all other duties as assigned by management.

Skills

Customer service

Communication

Computer skills

Verbal & written communication

Education

High School Diploma or GED

ABOC testing within first year

Tools

EHR software

Inventory management system

Job description

Technician

Position Overview

Technicians are responsible for all patients’ preliminary testing, assisting the doctors with any exam needs, and any contact lens related issues. They ensure the practice's quality standards are met, while completing specific, essential responsibilities that pertain to conducting preliminary testing and gathering medical information and the overall patient experience. Technicians report directly to the Manager at their location and work in a team environment.

Mission

We will always put the needs of our patients first. We will deliver excellent service with compassion and integrity. We will provide the highest quality personalized solutions supported by education and technology.

Position Responsibilities

• Performs all preliminary and any doctor requested testing on patients.


• Accurately document patient's medical history and testing results.


• Prepare and clean exam rooms for doctor to perform exams on patients.


• Receive and verify contact lens orders for patients.


• Order and keep inventory of contact lens stock trial lenses, contact lens rebates, contact lens solutions, vitamin supplements, and over the counter and pharmaceutical eye drops.


• Instruct new contact lens wearers on how to insert and remove contact lenses.


• Compliance with company policies and procedures, government regulations and HIPAA guidelines


• Performs all other duties as assigned by management.

Basic Requirements

• High School Diploma or GED required


• Minimum of one (1) year experience in a customer service role


• Must complete ABOC testing within first year of employment


• Optical experience preferred


• Experience with Electronic Health Records (EHR) preferred


• Strong computer skills and ability to have high accuracy when entering in patient information


• Exceptional personal skills to enhance the patient experience


• Communicate effectively both verbally and in writing


• Able to work in a fast-paced environment

Full-scope practice that has something for everyone, including an eye car experience that's tailored for you.