Technical Writer: User Guides & Training Materials

Foundation Software

Strongsville (OH)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

401(k) with match

Paid vacation

Paid holidays

Tuition reimbursement

Medical insurance

Eye and dental Insurance

Pet/Home/Auto insurance discounts

Job summary

Foundation Software in Strongsville, OH is seeking a Technical Writer to create and maintain user documentation including online help, user guides, tutorials, release notes, and training materials. You will collaborate with Project Managers, Programmer Analysts, and Quality Assurance to ensure accuracy, and you will translate technical information into clear, user-friendly content for multiple formats.

This role emphasizes organization, deadlines, and managing writing projects from start to

Qualifications

BA/BS in Technical Communication, English, or a similar degree.
Excellent written and verbal communication skills.
Highly organized and creative with strong attention to detail.
Able to work in a fast-paced, deadline-oriented environment.
Thrive on managing writing projects from start to finish.
Working knowledge of Adobe FrameMaker, RoboHelp and/or MadCap Flare preferred, but not required.

Responsibilities

Translate technical information into user-friendly content.
Prepare/maintain software documentation for users for all formats, including online help.
Prepare/maintain support documentation and training materials.
Create and send email communications to clients about software updates, maintenance windows, and required actions.
Report quality issues discovered during documentation creation to QA Analysts.
Maintain literacy and up-to-date research on all programs and modifications.
Project a positive, cooperative image as a company representative.