Technical Writer

Foundation Software; Strongsville (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with match

Paid vacation

Paid holidays

Tuition reimbursement

Medical insurance

Eye and dental Insurance

Pet/Home/Auto insurance discounts

Job summary

Foundation Software in Strongsville, OH is seeking a Technical Writer to create and maintain user documentation including online help, user guides, tutorials, release notes, and training materials. You will collaborate with Project Managers, Programmer Analysts, and Quality Assurance to ensure accuracy, and you will translate technical information into clear, user-friendly content for multiple formats.

This role emphasizes organization, deadlines, and managing writing projects from start to

Qualifications

• BA/BS in Technical Communication, English, or a similar degree.
• Excellent written and verbal communication skills.
• Highly organized and creative with strong attention to detail.
• Able to work in a fast-paced, deadline-oriented environment.
• Thrive on managing writing projects from start to finish.
• Working knowledge of Adobe FrameMaker, RoboHelp and/or MadCap Flare preferred, but not required.

Responsibilities

• Translate technical information into user-friendly content.
• Prepare/maintain software documentation for users for all formats, including online help.
• Prepare/maintain support documentation and training materials.
• Create and send email communications to clients about software updates, maintenance windows, and required actions.
• Report quality issues discovered during documentation creation to QA Analysts.
• Maintain literacy and up-to-date research on all programs and modifications.
• Project a positive, cooperative image as a company representative.

Skills

Degree in technical writing

Excellent communication

Highly organized

Deadline-driven

Project management

Writing tools familiarity

Education

Bachelor of Arts/Science in Technical Communication or related

Tools

Adobe FrameMaker

RoboHelp

MadCap Flare

Job description

Position Summary

As a Technical Writer, you will create and maintain user documentation, including on-line help, user guides, tutorials, release notes, and in-person training materials. You will work closely with Project Managers, Programmer Analysts, and Quality Assurance to ensure that the documentation is accurate.

What is great about working for Foundation?

Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!

Essential Functions & Responsibilities

• Translate technical information into user-friendly and grammatically correct content.
• Prepare /maintain software documentation for users for all formats, including on-line help.
• Prepare /maintain support documentation and training materials.
• Create and send email communications to clients, announcing software updates, maintenance windows, and required actions.
• Report quality issues discovered during creation of documentation to Quality Assurance Analysts.
• Perform all duties in a professional, responsive, and collaborative manner with coworkers and supervisors.
• Maintain literacy and up-to-date research on all programs and modifications.
• Project a positive, cooperative image as a representative of the company aiding associates, clients and other third parties whenever possible.
• All other duties as assigned.

Required Skills and Experience

• Bachelor of Arts/Science in Technical Communication, English, or similar degree
• Excellent written and verbal communication skills
• Highly organized and creative with strong attention to detail
• Able to work in a fast-paced, deadline-oriented environment.
• Thrive on the responsibility of managing writing projects from start to finish.
• Working knowledge of Adobe FrameMaker, RoboHelp and/or MadCap Flare preferred, but not required.

Benefits & Rewards

• Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year.
• Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental.
• Now offering discounts on pet, home, and auto insurance through Liberty Mutual!

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Foundation Software is an Equal Opportunity Employer.