Technical Writer - Training Docs & Knowledge Management

Stem Xpert; City of Rochester (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions company based in Rochester is seeking a Technical Writer to produce and maintain high-quality training documentation. Responsibilities include collaborating with the internal team to understand documentation requirements, analyzing existing content for reuse, and delivering clear user interface text. Candidates should have proven experience in technical writing, strong attention to detail, and excellent communication skills with the ability to work effectively in cross-functional teams.

Qualifications

• Proven working experience in technical writing in a technology environment.
• Experience in Telecommunications Network Operations Environments preferred.
• Strong working knowledge of Microsoft Office Suite.

Responsibilities

• Write and maintain training documentation.
• Analyze existing content for reuse and single source opportunities.
• Produce high quality documentation that meet standards.

Skills

Technical writing experience

Attention to detail

Excellent communication skills

Ability to collaborate effectively

Tools

Microsoft Office Suite

Resolve Knowledge Management Software

Job description

A technology solutions company based in Rochester is seeking a Technical Writer to produce and maintain high-quality training documentation. Responsibilities include collaborating with the internal team to understand documentation requirements, analyzing existing content for reuse, and delivering clear user interface text. Candidates should have proven experience in technical writing, strong attention to detail, and excellent communication skills with the ability to work effectively in cross-functional teams.