Technical Writer / Trainer

ATR International; City of Binghamton (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading service provider in the United States is seeking a Trainer/Technical Writer for their Receivables Operations division. The role involves collaborating with operations managers and business analysts to create effective, engaging training implementations and documentation. The ideal candidate will have proven experience in technical writing and training facilitation, along with strong communication skills. This position requires flexibility to support multiple shifts and focus on delivering high-quality, easy-to-understand documentation.

Qualifications

• Proven experience in technical writing and training.
• Ability to create engaging and concise documentation.
• Strong communication skills for both technical and non-technical audiences.

Responsibilities

• Collaborate with business analysts and operations staff to understand processes.
• Write and maintain high-quality technical documentation.
• Schedule and facilitate training sessions.
• Monitor and evaluate training effectiveness.

Skills

Technical writing

Training facilitation

Communication

Interpersonal skills

Attention to detail

Job description

Our Client's Receivables Operations division supports lockbox services delivered to wholesale (corporate), public sector state government, and Federal government clients. The firm’s Receivables Operations division enables customers to outsource their accounts receivable functions by accepting traditional paper-based payments, digitizing supporting documents, and capturing key information on their behalf. Our clients value our ability to speed up the collection of payments by getting the check that’s "in the mail" deposited into the biller’s account as quickly as possible. Receivables Operations is a people-driven process at its core, and there are several initiatives underway to utilize emerging technologies to further expedite delivery to our clients. Being a leader in Receivables right now presents a unique opportunity to upskill and develop a diverse workforce while working to steer and implement strategic process improvement as the operation evolves. The Public Sector lockbox is in search for a Trainer/Technical Writer.

This position requires collaborating with operations managers and interfacing with business analysts and technology partners to deliver successful training implementations. Solutions should be hands‑on, interactive, engaging and concise grounded in adult learning principles. We’re looking for a poised, flexible team player — an experienced technical writer and trainer – who can multitask in a fast‑paced environment. Clear, concise, and accurate communications of complex information, including high‑quality documentation, is essential.

Responsibilities

• Collaborate with business analysts, trainers, operations staff, and technology partners to obtain an in-depth understanding of the process and any documentation requirements.
• Write, publish, and maintain high‑quality technical and procedural documentation—such as SOPs, job aids, user guides, and reference materials—that meets applicable standards and suits the intended audience, while planning the writing process and setting timelines and deadlines to ensure timely, accurate delivery.
• Present technical information in easy‑to‑understand language for a non‑technical audience.
• Schedule and facilitate training—including classroom, virtual, and floor huddle sessions—maintain records of sessions and participants to support operations.
• Monitor and evaluate training effectiveness by deploying measurement and feedback.
• Support the operation sites during system and production implementation of new procedures and processes.
• Flexibility in supporting multiple shifts.