Technical Writer & Systems Documenter

Unicity USA Inc; Sheridan (WY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid parental leave

Generous vacation with holidays

401(k) with company match

Product allowance

Internet and cell phone reimbursement

Gym and wellness reimbursement

Job summary

Unicity USA Inc is seeking a technical writer/BA to lead documentation of Unicity’s systems. You will interview engineers, analysts, and operators across time zones and produce clear documentation to transfer institutional knowledge.

This is a ground floor role with exposure to global operations and technology infrastructure. You will create architecture maps, data flow diagrams, and comprehensive SOPs while maintaining a living knowledge base as systems evolve.

Qualifications

• Excellent writer with precise, economical wording.
• Naturally curious; asks good questions and listens carefully.
• Familiarity with Notion, Confluence, Lucidchart or similar tools.
• Able to produce executive summaries and detailed technical specs from the same source material.
• Self-directed; can manage a documentation backlog without hand-holding.
• Experience with process mapping tools (draw.io, Miro, etc.)
• Background in business analysis or operations.

Responsibilities

• Interview technical and operational staff to extract undocumented processes then write them up.
• Build and maintain system architecture maps, data flow diagrams, and process documentation.
• Document integrations, APIs, and internal tools in plain language and in technical detail.
• Create SOPs for recurring operational workflows (finance, fulfillment, distributor ops, etc).
• Maintain a living knowledge base that stays current as systems change.
• Support the incoming Tech Lead with a clean inheritance package.

Skills

Excellent writing

Analytical thinking

Curiosity

Technical literacy

Self-direction

Time management

Tools

Notion

Confluence

Lucidchart

Draw.io

Miro

Job description

About the Company

About the Company Unicity was founded with a bold mission to make healthy living a reality in an on the go world For over 30 years we have been dedicated to developing innovative science based products and programs that promote metabolic health and improve quality of life Our person to person business model gives a personal touch to our growth and we are looking for dedicated individuals to help us continue Making Life Better

Benefits

This is a on ON SITE role In addition to competitive pay we can offer Heath Dental Vision Life and other benefits that begin within a monthPaid Parental LeaveGenerous vacation allowance in addition to company paid holidays401k with company matchSubstantial company product allowanceReimbursement for internet cell phone and gymwellness activities

About the Role

About the Role You will take the lead on documenting Unicitys systems ensuring our technical processes are clear consistent and easy for everyone to follow That means interviewing engineers analysts and operators across time zones then producing clear documentation that makes institutional knowledge transferable This is a ground floor role with direct exposure to global operations technology infrastructure and executive decision making

What Youll Do

• Interview technical and operational staff to extract undocumented processes then write them up
• Build and maintain system architecture maps data flow diagrams and process documentation
• Document integrations APIs and internal tools in plain language and in technical detail
• Create SOPs for recurring operational workflows finance fulfillment distributor ops etc
• Maintain a living knowledge base that stays current as systems change
• Support the incoming Tech Lead with a clean inheritance package

What Were Looking For

• Excellent writer precise economical no fluff
• Naturally curious; asks good questions and listens carefully
• Comfortable with technical concepts even without deep engineering background
• Able to produce both executive summaries and detailed technical specs from the same source material
• Self directed; can manage a documentation backlog without hand holding
• Familiarity with tools like Notion Confluence Lucidchart or similar
• Nice to Have Exposure to software systems APIs or database concepts
• Experience with process mapping tools drawio Miro etc
• Background in business analysis or operations

Compensation 6000090000 depending on experience On site