Technical Writer (Remote)

Jobsultant Solutions; Elgin (IL); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive vacation and flexible working arrangements

Comprehensive and inclusive health benefits

Paid parental leave

Paid parental leave

Professional development

Job summary

A leading technology firm based in Elgin, Illinois is seeking a Documentation Maintainer to enhance and edit technical documentation. You will actively collaborate with cross-functional teams, monitor code changes for appropriate documentation updates, and create user-friendly content. The ideal candidate has experience in technical documentation, content management systems, and works well within a remote-first culture. The company offers competitive compensation and comprehensive health benefits.

Qualifications

• Demonstrated track record of creating, proofreading, and editing technical product documentation.
• Experience working with content management systems and version-control systems.
• Ability to read and write basic code or database queries.
• Familiar with DevOps, IT operations, security, or cloud concepts.

Responsibilities

• Actively review, edit, and enhance documentation.
• Collaborate with customer experience, sales, engineering, and marketing teams.
• Monitor GitHub for code changes that require documentation updates.
• Use DocBook XML to write and document functionality.
• Following Slack and community channels for improvement ideas.
• Interfacing with engineers to document Humio and related tools.
• Attending Engineering and Product meetings as needed.

Skills

Creating technical documentation

Proofreading and editing

Experience with content management systems

Basic code or database query knowledge

DevOps concepts

Collaboration in remote teams

Tools

GitHub

BitBucket

DocBook XML

Job description

About The Role

We've built a curious, driven, passionate team of people that together define how we achieve our vision. Now we are ready for you, an inspired and attentive Documentation Maintainer. You are enthusiastic about learning technologies and sharing information in a user-friendly way. You've worked with developers to clarify information and make improvements. You are a team‑player who has extensive experience working with a geographically distributed team.

Responsibilities

• Actively reviewing, editing, and enhancing Humios documentation.
• Collaboration across Humio's customer experience, sales, engineering, and marketing teams to generate and refine documentation content.
• Monitoring GitHub for code changes that require documentation updates.
• Using DocBook XML and XML extensions to write and document functionality.
• Monitoring developer and documentation channels in Slack and the Humio community pages for suggested documentation improvements.
• Interfacing with engineers to better understand and document Humio and surrounding tools.
• Attending other Engineering and Product team meetings as needed.

You Have

• A demonstrated track record of creating, proofreading, and editing technical product documentation.
• Experience working with content management systems (CMS) and version-control systems such as GitHub or BitBucket.
• Experience reading and writing basic code or database queries.
• Experience in one (or a few) of the following areas: Technical Documentation, Customer Success, Customer Support, Project Management, Sales Engineering, Consulting, and/or equivalent.
• Familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud.
• The demonstrated ability to work well remotely within a geographically-distributed team.
• Remote‑first culture.
• Market leader in compensation and equity awards.
• Competitive vacation and flexible working arrangements.
• Comprehensive and inclusive health benefits.
• Physical and mental wellness programs.
• Paid parental leave, including adoption.
• A variety of professional development and mentorship opportunities.
• Offices with stocked kitchens when you need to fuel innovation and collaboration.

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation – generating the best possible outcomes for our customers and the communities they serve.