Technical Writer, Platform Services

Ad Hoc; Wichita (KS); Remote; USD 73,000 - 103,000; Full time

Job summary

Join a forward-thinking digital services company as a Senior Technical Writer, where you'll play a pivotal role in documenting and enhancing digital service infrastructure for government projects. This remote position allows you to work on meaningful initiatives that connect citizens with essential services. You'll collaborate with agile teams, translating complex technical topics into clear, accessible content. With a commitment to inclusivity and a culture designed for remote work, this role offers an exciting opportunity to impact public service positively while enjoying a flexible work environment.

Benefits

Company-subsidized Health Insurance

Company-subsidized Dental Insurance

Company-subsidized Vision Insurance

Fidelity 401K Plan

Self Managed PTO

Qualifications

• 3+ years of relevant experience in technical writing or related field.
• Exceptional writing and communication skills are essential.

Responsibilities

• Produce content for developer platforms including API docs and tutorials.
• Collaborate with teams to create user-friendly documentation.

Skills

Technical Writing

Communication Skills

Information Architecture

Agile Methodologies

API Documentation

Content Strategy

Education

Bachelor's degree

Job description

This is a fully remote position.

CTI, an Ad Hoc company, is a recognized award-winning provider of information technology and professional services. Focused primarily on the Federal Government, CTI delivers technology enabled, results oriented solutions. CTI has built long term business relationships by ensuring the availability of highly skilled and certified resources providing a broad range of capabilities that meet the unique needs of all customers. With a 100% referenceable client base, CTI leverages industry best practices and business innovations to provide measurable results.

We are looking for a Technical Writer to join the Cascades Team for Platform Services.

Work on things that matter: Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to design and engineer government systems that connect Veterans with services, bring affordable health care to millions of people, and support important programs like Head Start. If you thrive on change, want to help close the gap between consumer expectations and government services, and can see the possibilities in ambiguity, then we want you here with us.

What matters most: Ad Hoc operates according to our commitment to inclusivity, acceptance, accountability, and humility. We believe in missions larger than our individual selves and leave our egos at the door, learn from our mistakes, and iterate in order to better serve the people in our country. We prioritize building teams that represent the diversity of the people our government serves. We love the challenge of government-size projects.

Built for a remote life: Ad Hoc is remote-first and remote-always. We’ve designed our culture, communications, and tools to support a nationwide distributed team since the beginning. With a generous PTO policy and Slack channels for every interest, our culture embraces the things happening in your life.

Senior Technical Writers are part of the user experience team and embed with our Agile teams to collaborate, support, and build: Senior Technical Writers document digital service infrastructure and applications, maintain excellence and consistency on our program teams, and help build foundational content strategy, infrastructure, and processes. They work directly with our government partners and cross-disciplinary delivery teams to help people understand and follow requirements and best practices for building human-centered applications and services.

The Technical Writer is responsible for (Essential Functions):

• Produces content for the developer platform including API documentation, developer tutorials, platform policies, and blog posts.
• Creates feedback loops on content and documentation; writes, edits, and helps define best practices for documents.
• Translates complex topics into easy to digest, plain language UI content.
• Collaborates with research and design to develop a persona-driven and use-case-based information architecture approach to organizing site content.
• Demonstrates acute technical accuracy and attention to detail.
• Conveys complex technical issues to a wide array of audiences.
• Demonstrates an understanding of information architecture concepts and how to apply them.
• Maintains a general understanding of product management, design, engineering, and user research.
• Collaborates with others; makes work visible and advocates for good content.
• Prefer experience as a Scrum Master.
• Demonstrates exceptional people, writing, and communication skills.
• Years of Experience: 3 years of relevant experience.
• Degree Requirement: Bachelor's degree in any area.

Some basic requirements:

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust security clearance.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

Benefits Include:

• Company-subsidized Health, Dental, and Vision Insurance.
• Fidelity 401K Plan.
• Self Managed PTO.

Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

In support of the Colorado Equal Pay Transparency Act, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team. The range of starting pay for this role is $73,621 - $102,934. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.