Technical Writer, Platform Services

Ad Hoc; San Jose (CA); Remote; USD 73,000 - 103,000; Full time

Job summary

An established industry player is seeking a Senior Technical Writer to join their innovative team. This fully remote role involves producing high-quality documentation for developer platforms, including API guides and tutorials. You'll collaborate with Agile teams to create user-centered content that simplifies complex technical topics. The company values inclusivity and offers a supportive remote work environment, making it an ideal place for those who thrive on change and innovation. If you're passionate about enhancing government services through technology and have a knack for clear communication, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Self Managed PTO

Qualifications

• 3+ years of relevant experience in technical writing.
• Strong communication skills and attention to detail.

Responsibilities

• Produce content for developer platforms including API documentation.
• Collaborate with teams to develop user-focused content strategies.

Skills

Technical Writing

Communication Skills

Attention to Detail

Agile Methodologies

Information Architecture

Content Strategy

Education

Bachelor's Degree

Job description

This is a fully remote position.

CTI, an Ad Hoc company, is a recognized award-winning provider of information technology and professional services. Focused primarily on the Federal Government, CTI delivers technology-enabled, results-oriented solutions. CTI has built long-term business relationships by ensuring the availability of highly skilled and certified resources providing a broad range of capabilities that meet the unique needs of all customers. With a 100% referenceable client base, CTI leverages industry best practices and business innovations to provide measurable results.

We are looking for a Technical Writer to join the Cascades Team for Platform Services.

Work on things that matter: Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to design and engineer government systems that connect Veterans with services, bring affordable health care to millions of people, and support important programs like Head Start. If you thrive on change, want to help close the gap between consumer expectations and government services, and can see the possibilities in ambiguity, then we want you here with us.

What matters most: Ad Hoc operates according to our commitment to inclusivity, acceptance, accountability, and humility. We believe in missions larger than our individual selves and leave our egos at the door, learn from our mistakes, and iterate to better serve the people in our country. We prioritize building teams that represent the diversity of the people our government serves.

Built for a remote life: Ad Hoc is remote-first and remote-always. We’ve designed our culture, communications, and tools to support a nationwide distributed team since the beginning. Being remote by design allows Ad Hoc to create diverse teams and support them with a work environment that fits their lives.

Senior Technical Writers are part of the user experience team and embed with our Agile teams to collaborate, support, and build. Senior Technical Writers document digital service infrastructure and applications, maintain excellence and consistency on our program teams, and help build foundational content strategy, infrastructure, and processes.

The Technical Writer is responsible for (Essential Functions):

• Produces content for the developer platform including API documentation, developer tutorials, platform policies, and blog posts.
• Creates feedback loops on content and documentation; writes, edits, and helps define best practices for documents such as API documentation or other technical writing support including developer tutorials and application-specific support for things like error messages.
• Translates complex topics into easy-to-digest, plain language UI content.
• Collaborates with research and design to develop a persona-driven and use-case-based information architecture approach to organizing site content.
• Demonstrates acute technical accuracy and attention to detail.
• Conveys complex technical issues to a wide array of audiences.
• Demonstrates an understanding of information architecture concepts and how to apply them to site maps, organizational schemes, and structures.
• Maintains a general understanding of product management, design, engineering, and user research, and how they interact.
• Collaborates with others; makes work visible and advocates for good content.
• Prefer experience as a Scrum Master.
• Demonstrates exceptional people, writing, and communication skills with an openness to ideas and feedback from others.
• Years of Experience: 3 years of relevant experience
• Degree Requirement: Bachelor's degree in any area

Some basic requirements:

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust security clearance.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

Benefits Include:

• Company-subsidized Health, Dental, and Vision Insurance.
• Fidelity 401K Plan.
• Self Managed PTO.

Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

In support of the Colorado Equal Pay Transparency Act, and others like it across the country, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $73,621 - $102,934.