Senior Technical Writer

Iron Mountain; Tallahassee (FL); Remote; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Senior Technical Writer to enhance their technical documentation and user enablement resources. This role is pivotal in translating complex technical information into accessible content for diverse audiences, including internal teams and external partners. You'll collaborate closely with subject-matter experts to ensure clarity and consistency in documentation while driving innovation in content development. Join a dynamic team focused on excellence in SaaS delivery and be part of a culture that values knowledge sharing and collaboration. Elevate your career while making a significant impact on the success of implementation projects.

Qualifications

• 5+ years of technical writing experience in SaaS/PaaS.
• Excellent verbal and written communication skills.
• Ability to prioritize and execute multiple projects.

Responsibilities

• Write and edit high-quality technical content.
• Collaborate with SMEs to create user-focused documentation.
• Maintain and update content as the product evolves.

Skills

Technical Writing

Project Management

Communication Skills

Analytical Thinking

API Documentation

User Advocacy

Education

Bachelor's Degree in English

Technical Writing/Communication

Tools

Technical Writing Tools

Knowledge Management Systems

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ABOUT THIS OPPORTUNITY…. (Ability to work Remote)

We are seeking an experienced and detail-oriented Senior Technical Writer to join our Technical Enablement team. As a Senior Technical Writer you will develop technical

enablement resources for all audiences, including our internal stakeholders—from our customer success team to our partners—and our external customers and partners. The

content resources you create will help ensure the success of our implementation projects and help customers use our product.

The ideal candidate is skilled at collaborating with various functions to extract key information and present it in an accessible format. You are curious and comfortable

asking questions, a self-starter, problem solver, and take initiative. You will help develop strategy, standards, processes, and procedures for developing technical documentation

at Iron Mountain.

To be successful in this role, you will need to:

●Be curious and not be afraid to ask questions.

●Take complex technical information and translate it into easy to understand content.

●Ability to prioritize and execute multiple projects and tasks in a fast-paced environment with minimal supervision.

●Be a user advocate.

●Collaborate closely with SMEs and manage projects with multiple contributors

●Communicate clearly and frequently with management and stakeholders and demonstrate strong writing, project management, and organizational skills

●Adapt to rapidly changing project timelines and deliverables

●Be creative, innovative, and resourceful. Take initiative proactively.

●Identify user personas

Responsibilities

●Write and edit technically accurate, high-quality content.

●Assess core personas and their motivations and develop the appropriate content to support them.

●Determine the clearest and most logical way to present product information for user comprehension.

●Act as user advocate in the creation and review of UX content.

●Generate innovative ideas for content development and delivery.

●Collaborate with subject-matter experts, including product managers, software developers, customer success, and partners to gain an understanding of topics and user and content needs,

create content for documentation and user interfaces, and help define product language and terminology.

●Maintain and update content as the product evolves.

●Implement content feedback channels to identify and solve problems via documentation.

●Provide mentorship to other writers.

●Contribute to defining language styles, including the look, feel, mood, and voice for all content types.

●Contribute to departmental strategy, processes, standards, and procedures.

Qualifications

●5+ years technical writing experience for a SaaS/PaaS company.

●Bachelor’s degree in English, Technical Writing/Communication, or related field.

●Excellent verbal and written communication skills.

●Excellent organizational skills and attention to detail.

●Willingness to take on new challenges and build on current skills.

●Exceptional analytical and conceptual thinking skills.

●Ability to multi-task and be a self-starter.

●Ability to edit, write, and revise all technical material for consistency and accuracy.

●Passion to learn and understand software implementation, API integration, and SaaS delivery workflows.

●Proficiency with technical writing tools

●Knowledge of server-oriented architectures and web platform applications with the ability to interact with engineers with APIs and REST services topics.

●Experience documenting APIs a plus.

●Working knowledge of machine learning (ML), ML data preparation techniques, and/or machine learning models a plus.

●Familiarity with knowledge management systems and documentation version control processes.

Why Join Us?

As a Senior Technical Writer on our team, you will have the unique opportunity to shape the way knowledge is shared across the organization. Your work will directly impact the success of our implementation,

professional services, and partner teams, driving excellence in SaaS delivery. We value collaboration, innovation, and a passion for clarity in communication. Join us to help create a culture of knowledge sharing and enablement!

Category: Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0087553