Technical Writer, Platform Services

Ad Hoc; Charleston (WV); Remote; USD 73,000 - 103,000; Full time

Job summary

Join a forward-thinking digital services company that prioritizes inclusivity and flexibility. As a Technical Writer, you will create essential documentation for the federal government, helping to bridge the gap between citizen needs and government services. With a remote-first culture, you'll work with Agile teams to produce high-quality content that enhances user experience. This role offers the chance to make a real impact while enjoying a supportive work environment that values diversity and collaboration. If you are passionate about clarity and communication in technology, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Self Managed PTO

Qualifications

• 3+ years of relevant experience in technical writing.
• Bachelor's degree in any area is required.

Responsibilities

• Produce API documentation, developer tutorials, and platform policies.
• Translate complex topics into easy-to-understand content.
• Collaborate with teams to develop information architecture.

Skills

Technical Writing

Communication Skills

Information Architecture

Agile Methodologies

Content Strategy

Education

Bachelor's Degree

Job description

This is a fully remote position. CTI, an Ad Hoc company, is a recognized award-winning provider of information technology and professional services. Focused primarily on the Federal Government, CTI delivers technology-enabled, results-oriented solutions. CTI has built long-term business relationships by ensuring the availability of highly skilled and certified resources providing a broad range of capabilities that meet the unique needs of all customers. With a 100% referenceable client base, CTI leverages industry best practices and business innovations to provide measurable results.

We are looking for a Technical Writer to join the Cascades Team for Platform Services.

Work on things that matter: Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to design and engineer government systems that connect Veterans with services, bring affordable health care to millions of people, and support important programs like Head Start. If you thrive on change, want to help close the gap between consumer expectations and government services, and can see the possibilities in ambiguity, then we want you here with us.

What matters most: Ad Hoc operates according to our commitment to inclusivity, acceptance, accountability, and humility. We prioritize building teams that represent the diversity of the people our government serves and aim to help federal agencies better meet the needs of their users.

Built for a remote life: Ad Hoc is remote-first and remote-always. We’ve designed our culture, communications, and tools to support a nationwide distributed team. Our culture embraces the things happening in your life, allowing for flexibility in your schedule.

Senior Technical Writers are part of the user experience team and embed with our Agile teams to collaborate, support, and build. They document digital service infrastructure and applications, maintain excellence and consistency on our program teams, and help build foundational content strategy, infrastructure, and processes. They work directly with our government partners and cross-disciplinary delivery teams.

The Technical Writer is responsible for (Essential Functions):

• Produces content for the developer platform including API documentation, developer tutorials, platform policies, and blog posts.
• Creates feedback loops on content and documentation; writes, edits, and helps define best practices for documents.
• Translates complex topics into easy to digest, plain language UI content.
• Collaborates with research and design to develop a persona-driven and use-case-based information architecture approach.
• Demonstrates acute technical accuracy and attention to detail.
• Conveys complex technical issues to a wide array of audiences.
• Demonstrates an understanding of information architecture concepts.
• Maintains a general understanding of product management, design, engineering, and user research.
• Collaborates with others; makes work visible and advocates for good content.
• Prefer experience as a Scrum Master.
• Demonstrates exceptional people, writing, and communication skills.
• Years of Experience: 3 years of relevant experience.
• Degree Requirement: Bachelor's degree in any area.

Some basic requirements:

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship.
• You must be legally authorized to work in the U.S now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust security clearance.
• Some roles are on federal contracts that require a degree or additional years of experience as a substitute.

Benefits Include:

• Company-subsidized Health, Dental, and Vision Insurance.
• Fidelity 401K Plan.
• Self Managed PTO.

Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

In support of the Colorado Equal Pay Transparency Act, and others like it across the country, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team. The range of starting pay for this role is $73,621 - $102,934. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.