Technical Writer – Platform & Data Documentation

Rippling; San Francisco (CA); On-site; USD 86,000 - 144,000; Full time

Job summary

Rippling is seeking a Technical Writer to create, maintain, and enhance help documentation for our platform and data products. You’ll translate complex concepts into clear, educational content for diverse audiences.

You will collaborate with Product, Engineering, and Customer Experience teams to identify knowledge gaps and produce API guides, tutorials, and training materials that empower users to self‑serve and succeed.

Qualifications

• Minimum 3–5 years of experience creating technical product documentation for a complex, data‑centric platform or product suite.
• Experience managing complex projects with multiple stakeholders in a fast‑paced environment.
• Experience testing product functionality and documentation for technical accuracy.

Responsibilities

• Create user documentation, migration guides, reference material, and tutorials for Rippling platform and Data Cloud offerings.
• Engage with Product, Engineering, and Customer Experience teams to identify and close knowledge gaps.
• Incorporate structured content principles for single‑sourcing across locations and audiences, both human and AI.
• Review, edit, and publish AI‑assisted contributor content to meet style guidelines and quality standards.
• Develop training materials including videos, diagrams, infographics, and hands‑on exercises.
• Create and maintain developer content, including API guides and tool guides.
• Collaborate cross‑functionally to drive content strategy and innovation.
• Review success metrics across content delivery methods.
• Promote the Help Center and encourage contributions from teams.

Skills

Technical writing

Project management

API documentation

Structured content

Editing and proofreading

Learning agility

Collaboration

Customer empathy

QA/testing

Tools

SQL

APIs

Job description

Rippling is seeking a Technical Writer to create, maintain, and enhance help documentation for our platform and data products. You’ll translate complex concepts into clear, educational content for diverse audiences.

You will collaborate with Product, Engineering, and Customer Experience teams to identify knowledge gaps and produce API guides, tutorials, and training materials that empower users to self‑serve and succeed.