Technical Writer, Platform & Data Documentation

Jobless; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

You will collaborate with Product, Engineering, and Customer Experience teams to close knowledge gaps, apply structured content for scalable content, and publish AI-assisted content that meets quality standards. This role emphasizes collaboration, learning, and helping customers self-serve.

Qualifications

• 3–5 years of experience creating technical product documentation for a complex, data-centric platform or product suite.
• Experience managing complex projects with various stakeholders in a fast-paced, ambiguous environment.
• Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences.
• Experience testing product functionality and documentation to ensure technical accuracy in writing.

Responsibilities

• Create user documentation, migration guides, reference material, and tutorials for Rippling platform and Data Cloud offerings.
• Engage with Product, Engineering, and Customer Experience teams to identify and close knowledge gaps and improve self-service.
• Incorporate structured content principles for single-sourcing information across locations and audiences, both human and AI.
• Review, edit, and publish AI-assisted contributor content to meet style guidelines and quality standards.
• Contribute to training materials including videos, system diagrams, infographics, and hands-on exercises.
• Assist in the creation and maintenance of developer-focused content, including API guides and other developer tool guides.
• Collaborate cross-functionally and participate in team brainstorming sessions to drive content innovation and strategy.
• Review success metrics across content delivery methods.
• Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts.

Skills

Technical writing

Structured content

Stakeholder management

SQL

Tools

API testing

Job description

You will collaborate with Product, Engineering, and Customer Experience teams to close knowledge gaps, apply structured content for scalable content, and publish AI-assisted content that meets quality standards. This role emphasizes collaboration, learning, and helping customers self-serve.