Platform & Data Technical Writer: Clear, Impactful Docs

Rippling; New York (NY); On-site; USD 86,000 - 144,000; Full time

Job summary

Rippling in New York, NY is seeking a Technical Writer for Platform and Data to create, maintain, and enhance help documentation and training materials for our data-centric platform offerings. The role requires translating complex concepts into clear, educational content for diverse audiences.

You will collaborate with Product, Engineering, and Customer Experience to close knowledge gaps, develop API guides and developer tools content, and produce videos, diagrams, and hands-on exercises that

Qualifications

• Minimum 3-5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples.
• Experience managing complex projects with various stakeholders in a fast-paced environment.
• Experience testing product functionality and documentation to ensure technical accuracy in writing.
• Proficiency in writing structured content using variables and metadata for context-sensitive material.
• Excellent writing and grammatical skills; content must be clear, succinct, and logical.

Responsibilities

• Create user documentation, migration guides, reference material, and tutorials for Rippling platform and Data Cloud offerings.
• Engage with Product, Engineering, and Customer Experience teams to close knowledge gaps and improve self-service.
• Incorporate structured content principles for single-sourcing information across locations and audiences.
• Review, edit, and publish AI-assisted contributor content to meet style guidelines and quality standards.
• Contribute to training materials including videos, system diagrams, infographics, and hands-on exercises.
• Assist in creating developer-focused content, including API guides and other developer tool guides.
• Collaborate cross-functionally and participate in brainstorming to drive content strategy.
• Review success metrics across content delivery methods.
• Evangelize the Help Center and encourage others to contribute to knowledge base.

Skills

Technical writing

Project management

Stakeholder management

Curiosity

Customer empathy

Writing samples

Tools

SQL

APIs

Job description

Rippling in New York, NY is seeking a Technical Writer for Platform and Data to create, maintain, and enhance help documentation and training materials for our data-centric platform offerings. The role requires translating complex concepts into clear, educational content for diverse audiences.

You will collaborate with Product, Engineering, and Customer Experience to close knowledge gaps, develop API guides and developer tools content, and produce videos, diagrams, and hands-on exercises that