Technical Writer-Operations

Insight Global; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global is seeking a content learning developer to design and centralize a training program for a centralized dispatch center. You will create SOPs, KB articles, and content translated into user-friendly documentation, collaborating with directors, managers, and field technicians to build a robust program from scratch.

You will refine SOPs, ensure consistency, organize content for easy retrieval, and work with SMEs and engineers to gather information while using Customer CMS environments.

Qualifications

• Related degree or 6+ years’ experience in the field.
• Learning Management System (LMS) experience.
• Has developed and executed training for more than 500 people.
• e-Learning program experience ISO 41001 cert - plus
• LEAD cert - plus

Responsibilities

• Building process guides and coordinating with Customer to document knowledge content.
• Document Creation of SOPs and KB articles.
• Translate technical or complex processes into user-friendly documentation.
• Ensure consistency in structure and language across documents.
• Work closely with subject matter experts (SMEs), engineers, product managers, and support teams to gather information.
• Maintain and update existing documentation to reflect process or system changes.
• Organize content logically for easy navigation and retrieval.
• Use content management systems (CMS) hosted and managed by Customer, within Customer technical environments

Skills

LMS experience

Employee training for 500+ people

e-Learning program experience

ISO 41001 cert

Education

Related degree or 6+ years experience

ISO 41001 certification

LEAD certification

Job description

Job Description

A large global retailer is looking for a content learning developer to help create and centralize the training program for a centralized dispatch center. Content will vary from proprietary company information to how to fix a dock leveler. Candidates will be coordinating with director level management, senior managers, and on-field technicians themselves to gather the information. This opportunity is made for someone looking for a creative outlet and a chance to create a successful training program from scratch.

The FM Technical Writer will create and refine standard operating procedures (“SOPs”), knowledgebase (“KB”) articles, and other required content as agreed in conjunction with Customer to improve Analyst efficiency interacting with field technicians and automated alarms and support the FM Operations Manager with overall program execution via technical documentation. Responsibilities include:

Building process guides and coordinating with Customer to document knowledge content

Document Creation of SOPs and KB articles

Translate technical or complex processes into user-friendly documentation

Ensure consistency in structure and language across documents

Work closely with subject matter experts (SMEs), engineers, product managers, and support teams to gather information

Maintain and update existing documentation to reflect process or system changes

Organize content logically for easy navigation and retrieval

Use content management systems (CMS) hosted and managed by Customer, within Customer technical environments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Related degree or 6+ years’ experience in the field

• Learning Management System (LMS) experience

• Has developed and executed training for more than 500 people

• e-Learning program experience ISO 41001 cert - plus

LEAD cert - plus