Technical Writer(m/f/d)

Ververica GmbH; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Technical Content Writer, where you'll create engaging and user-friendly documentation for innovative products. This role is pivotal in shaping the user experience for Apache Flink-related content, collaborating with engineering and product teams to ensure clarity and accuracy. You'll lead projects, mentor peers, and contribute to educational initiatives, all while staying ahead of industry trends. If you're passionate about technical writing and want to impact real-time data processing, this dynamic environment is the perfect place for your talents to shine.

Qualifications

• 5+ years in software development environment and technical product documentation.
• Excellent skills in simplifying complex concepts for diverse audiences.

Responsibilities

• Lead projects on the product documentation roadmap and mentor team members.
• Write and maintain user-centric technical documentation for various audiences.

Skills

Technical Writing

Editing

Apache Flink

Software Development

Content Strategy

Education

Bachelor's or Master's in Technical Writing

Technical Communication

Tools

Docusaurus

GitHub

Markdown

Job description

Ververica is seeking a technical content writer with experience creating and editing technical content for software developers, architects, and operations teams. This role focuses on delivering clear, user-focused product documentation for Ververica products, including feature guides, UX writing, and training materials related to Apache Flink architecture, design, deployment, and troubleshooting.

You will oversee strategy, content creation, and maintenance of product documentation and enablement resources while collaborating with engineering, product, and customer-facing teams to ensure accuracy, clarity, and an optimal user experience. You may also contribute to Ververica Academy to help customers maximize the value of our products and services.

Responsibilities

Leadership and Mentorship

• Lead assigned projects and programs on the product documentation roadmap.
• Design and execute a comprehensive strategy for Ververica’s product documentation and enablement resources.
• Mentor team members and contributors on best practices for writing and technical documentation.
• May take on some people-management responsibilities.

Content Development

• Write, curate, edit, and maintain high-quality, user-centric technical documentation, ranging from foundational concepts to step-by-step tutorials and how-to guides, to educational content and advanced use cases.
• Adapt content to different formats and audiences, such as developers, system administrators, or business stakeholders.
• Gather technical insights from SMEs and translate them into user-friendly materials.
• Regularly audit and gather input and feedback to improve existing documentation for technical accuracy, clarity, and user engagement.
• Manage the process for content review, approval, and distribution, ensuring that documentation is properly integrated into the product lifecycle.

Technical Expertise

• Achieve product mastery, deeply understanding the product’s features, architecture, and use cases to create accurate, high-value content.
• Stay informed about industry trends, competitor documentation, and emerging tools to ensure content remains competitive and relevant.

Collaboration and Enablement

• Act as a bridge between the engineering, product, and customer-facing teams to ensure documentation aligns with product goals and developer needs.
• Partner with the Training & Enablement team to create educational resources that complement documentation efforts.

Engagement

• Gather feedback from the developer community and incorporate it into documentation improvements.
• Represent Ververica in forums, webinars, and events to promote our documentation and educational initiatives.
• May develop and deliver presentations on our products and services.

Basic Qualifications

• Bachelor’s or master’s degree in technical writing, technical communication, or a related field
• 5+ years working in a software development environment.
• 5+ years developing technical product documentation.
• Proven experience in technical writing, developer education, or a similar role in a software-focused organization.
• Excellent technical writing and editing skills with the ability to simplify complex concepts.
• Strong understanding of stream processing concepts and technologies, particularly Apache Flink.

Preferred Qualifications

• Experience developing applications with Apache Flink and related technologies.
• Development experience using Java, C#, C++, Go, Python programming languages.
• Experience with structured authoring and C/CMS systems is preferred
• Demonstrated experience with structured writing, and code-based authoring tools like Docusaurus, Github, and Markdown

At Ververica, you'll be part of a dynamic and innovative team at the forefront of real-time data processing technology. We offer a creative and collaborative work environment where your ideas and contributions will shape the future of our brand and its presence in the industry. If you're passionate about streaming data, customer success and want to make a significant impact at a leading tech company, we'd love to hear from you.