Technical Writer – Lab Operations & SOP Documentation

I.T. Solutions, Inc.; Foster City (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

I.T. Solutions, Inc. in Foster City, CA is seeking a Technical Writer to own Lab Operations and SOP documentation, developing, maintaining, and improving SOPs, lab processes, and work instructions.

Onsite five days a week, you will partner with vendors, engineers, LabOps personnel, and project teams to ensure documentation is accurate, compliant, and user-friendly. The role emphasizes turning complex technical concepts into clear documentation, establishing templates, version control, and

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of technical writing in lab/ops/engineering/manufacturing/tech environments.
• Experience developing SOPs and process documentation.
• Ability to translate complex concepts into clear docs.
• Experience with vendors and SMEs.
• Strong written and verbal skills.
• Proficiency with MS Office, SharePoint, and document management systems.

Responsibilities

• Lead SOP development and maintenance for Lab Operations.
• Collaborate with vendors, engineers, lab personnel, and SMEs to document processes.
• Create, update, and standardize SOPs, work instructions, and process flows.
• Develop documentation for new technologies and lab procedures.
• Ensure version control and compliance with standards.
• Support audits and training materials.

Skills

Technical writing

SOP development

Documentation quality

Vendor collaboration

Attention to detail

Communication

Project coordination

Education

Bachelor's degree in Technical Writing / Engineering / Life Sciences / IT or related field

Tools

Visio

Lucidchart

Confluence

Jira

SharePoint

Job description

Technical Writer – Lab Operations & SOP Documentation

Foster City, CA (Onsite 5 days a week)

Long-Term Rolling Contract

Position Summary

We are seeking a highly skilled and detail-oriented Technical Writer to serve as the primary owner of operational and technical documentation. This role will be responsible for developing, maintaining, and improving Standard Operating Procedures (SOPs), Lab Operations documentation, work instructions, and process documentation for new technologies and operational workflows. The successful candidate will work onsite Monday through Friday, partnering closely with vendors, engineers, LabOps personnel, and project teams to ensure documentation is accurate, compliant, and user-friendly.

Key Responsibilities

• Serve as the primary documentation resource for Lab Operations and technical initiatives.
• Collaborate with vendors, engineers, lab personnel, and subject matter experts (SMEs) to gather technical information and document processes.
• Create, update, and maintain SOPs, work instructions, process flows, technical guides, and operational documentation.
• Develop documentation for new technologies, equipment deployments, and laboratory processes.
• Standardize documentation formats, templates, and naming conventions across teams.
• Conduct interviews, workshops, and process walkthroughs to capture business and technical requirements.
• Ensure documentation is accurate, version-controlled, and compliant with organizational standards.
• Review and revise existing documentation to improve clarity, consistency, and usability.
• Support audits, compliance reviews, and operational readiness activities by maintaining current documentation.
• Manage document repositories and ensure timely updates as processes evolve.

Required Qualifications

• Bachelor's degree in Technical Writing, Communications, Engineering, Life Sciences, Information Technology, or related field; or equivalent experience.
• 5+ years of technical writing experience in a laboratory, operations, engineering, manufacturing, or technology environment.
• Demonstrated experience developing SOPs, process documentation, and operational procedures.
• Strong ability to translate complex technical concepts into clear, concise documentation.
• Experience working directly with vendors and technical subject matter experts.
• Excellent written, verbal, interpersonal, and organizational skills.
• Strong attention to detail and document quality.
• Proficiency with Microsoft Office Suite, SharePoint, and document management systems.

Preferred Qualifications

• Experience supporting Lab Operations, R&D, manufacturing, pharmaceutical, biotech, or technology organizations.
• Knowledge of document control, change management, and quality management processes.
• Experience with Visio, Lucidchart, Confluence, Jira, or similar documentation tools.
• Familiarity with regulated environments and compliance requirements.
• Technical documentation expertise
• SOP development and process mapping
• Project coordination
• Document control and governance
• Continuous process improvement
• Strong analytical and organizational skills
• Onsite position, Monday through Friday
• Frequent interaction with vendors, engineers, lab personnel, and operations teams
• Ability to work in both office and laboratory environments as needed
• This role is ideal for a proactive technical writer who enjoys learning new technologies, building operational excellence through documentation, and serving as the go-to resource for all SOP and process documentation needs.

The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.

I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.