Technical Writer & Content Specialist: SOPs and Training

CHL Systems; Souderton (Montgomery County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Hourly pay

Weekly pay

Health benefits

401(k) match

65+ years in business

Docs standards

AI initiatives exposure

Growth opportunities

Job summary

CHL Systems is seeking a Technical Writer & Content Specialist to transform complex technical information into clear, actionable content. You will develop SOPs, training materials, and internal resources, working with system admins and cross-functional teams.

The role initially focuses on technical writing and process documentation, expanding to website content, marketing materials, and sales enablement as you grow.

Qualifications

• Bachelor’s degree or equivalent in technical writing, English, communications, journalism, marketing, business, or related field.
• Experience creating technical, process, operational, training, or instructional content.
• Strong writing, editing, proofreading, and information organization skills.
• Ability to translate complex concepts into clear, practical content.
• Experience interviewing SMEs and observing workflows.

Responsibilities

• Create, edit, and maintain technical, operational, training, marketing, and internal content.
• Translate complex information for technical and nontechnical audiences.
• Develop SOPs, work instructions, process maps, checklists, and training materials.
• Interview SMEs, observe workflows, and gather information for accurate docs.
• Document workflows, responsibilities, data-entry expectations, and user procedures.
• Establish documentation templates, naming conventions, and version control.
• Create materials supporting CRM processes and system use.
• Support AI initiatives with documented workflows and guidance.
• Participate in content-prioritization and marketing planning.
• Create customer-facing and sales materials and update as needed.

Skills

Strong writing

Editing

Research

Communication

Attention to detail

Version control

Ability to manage priorities

Microsoft Office

Education

Bachelor’s degree in Technical Writing/English/Communications

Tools

CRM systems

Content management systems

AI-assisted writing tools

Job description

CHL Systems is seeking a Technical Writer & Content Specialist to transform complex technical information into clear, actionable content. You will develop SOPs, training materials, and internal resources, working with system admins and cross-functional teams.

The role initially focuses on technical writing and process documentation, expanding to website content, marketing materials, and sales enablement as you grow.