Technical Writer & Content Specialist

CHL Systems; Souderton (Montgomery County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Hourly pay

Weekly pay

Health benefits

401(k) match

65+ years in business

Docs standards

AI initiatives exposure

Growth opportunities

Job summary

CHL Systems is seeking a Technical Writer & Content Specialist to transform complex technical information into clear, actionable content. You will develop SOPs, training materials, and internal resources, working with system admins and cross-functional teams.

The role initially focuses on technical writing and process documentation, expanding to website content, marketing materials, and sales enablement as you grow.

Qualifications

• Bachelor’s degree or equivalent in technical writing, English, communications, journalism, marketing, business, or related field.
• Experience creating technical, process, operational, training, or instructional content.
• Strong writing, editing, proofreading, and information organization skills.
• Ability to translate complex concepts into clear, practical content.
• Experience interviewing SMEs and observing workflows.

Responsibilities

• Create, edit, and maintain technical, operational, training, marketing, and internal content.
• Translate complex information for technical and nontechnical audiences.
• Develop SOPs, work instructions, process maps, checklists, and training materials.
• Interview SMEs, observe workflows, and gather information for accurate docs.
• Document workflows, responsibilities, data-entry expectations, and user procedures.
• Establish documentation templates, naming conventions, and version control.
• Create materials supporting CRM processes and system use.
• Support AI initiatives with documented workflows and guidance.
• Participate in content-prioritization and marketing planning.
• Create customer-facing and sales materials and update as needed.

Skills

Strong writing

Editing

Research

Communication

Attention to detail

Version control

Ability to manage priorities

Microsoft Office

Education

Bachelor’s degree in Technical Writing/English/Communications

Tools

CRM systems

Content management systems

AI-assisted writing tools

Job description

Turn Complex Information Into Clear, Useful Content. CHL Systems is hiring a Technical Writer & Content Specialist to create clear, accurate content that helps employees, customers, and sales teams understand technical products, business processes, systems, and procedures.

Turn Complex Information Into Clear, Useful Content. CHL Systems is hiring a Technical Writer & Content Specialist to create clear, accurate content that helps employees, customers, and sales teams understand technical products, business processes, systems, and procedures. The initial focus of this role will be technical writing, process documentation, training materials, and operational resources. You will work directly with subject matter experts, system administrators, and cross-functional teams to understand how work gets done, identify documentation gaps, and turn complex information into practical, easy-to-use content. As your knowledge and capabilities grow, the position will expand into website content, marketing materials, sales enablement, and other commercial-support activities.

Why Join CHL Systems?

• Hourly pay based on experience
• Weekly pay
• Medical, dental, and vision, PTO, paid holidays, and 401(k) with company match
• Stable, family-owned company with more than 65 years in business
• Opportunity to build documentation standards and improve how knowledge is shared across the organization
• Exposure to technical writing, business systems, AI initiatives, marketing, and sales
• Long-term professional growth and skill-development opportunities

What You’ll Do

• Create, edit, and maintain technical, operational, training, marketing, and internal-use content
• Translate complex technical information and business processes into clear content for technical and nontechnical audiences
• Develop SOPs, work instructions, process maps, checklists, training materials, job aids, FAQs, and quick-reference guides
• Interview subject matter experts, observe workflows, review existing materials, and gather the information needed to create accurate documentation
• Partner with system administrators and process owners to document workflows, responsibilities, handoffs, data-entry expectations, and user procedures
• Identify gaps or inconsistencies in existing processes and documentation
• Establish and maintain documentation templates, naming conventions, review practices, version control, and content standards
• Create documentation and training resources supporting CRM processes, pipeline tracking, activity reporting, and system use
• Support the company’s AI Committee by documenting new workflows, standards, controls, user guidance, and training needs
• Apply fact-checking, editorial judgment, and human review when using AI-assisted content tools
• Participate in marketing planning and content-prioritization discussions
• Create and update customer-facing and sales-support materials such as one-pagers, product overviews, case studies, presentations, and website content
• Review and update materials as systems, processes, products, and business needs change

Required Qualifications

• Bachelor’s degree in Technical Writing, English, Communications, Journalism, Marketing, Business, or a related field, or an equivalent combination of education and relevant experience
• Experience creating technical, process, operational, training, or instructional content through professional work, internships, academic projects, or a portfolio
• Strong writing, editing, proofreading, research, and information-organization skills
• Ability to translate complex technical concepts and business processes into clear, practical content
• Ability to gather information by interviewing subject matter experts, observing workflows, reviewing system demonstrations, and evaluating existing materials
• Strong attention to detail, accuracy, consistency, fact-checking, and version control
• Ability to manage multiple priorities and bring structure to incomplete or evolving processes
• Proficiency with Microsoft Office and the ability to learn new systems and digital tools
• Strong communication and collaboration skills
• Curiosity and a willingness to learn technical products, business systems, marketing practices, and sales processes

Preferred Qualifications

• Experience creating SOPs, work instructions, process maps, training materials, FAQs, or quick-reference guides
• Experience interviewing subject matter experts and documenting technical or operational processes
• Familiarity with CRM, content-management, knowledge-management, or documentation systems
• Experience using screenshots, diagrams, flowcharts, or other visual documentation methods
• Familiarity with website content, marketing copy, product messaging, or sales-enablement materials
• Experience using AI-assisted writing or content-development tools with appropriate fact-checking and human review
• Experience working in a technical, engineering, manufacturing, or business-to-business environment

Work Environment And Physical Requirements

• Primarily an office and computer-based position with significant on-site collaboration
• Regular movement between office areas and workspaces to meet with subject matter experts, administrators, and process owners
• Occasional presence in operational or manufacturing areas to observe and document workflows
• Frequent computer use for writing, editing, research, documentation, content production, and virtual collaboration
• Ability to follow applicable safety requirements while working in operational or manufacturing areas
• Ability to perform the essential functions of the position with or without reasonable accommodation

About CHL Systems

For more than 65 years, CHL Systems has designed and built custom automation, conveyor, packaging, and material handling equipment for manufacturers throughout North America.

We are a family-owned company where employees take pride in building equipment that solves real manufacturing challenges.

Equal Opportunity Employer

CHL Systems is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to any characteristic protected by applicable federal, state, or local law.

Related Job Titles:

Technical Writer, Content Specialist, Documentation Specialist, Process Documentation Specialist, Technical Communications Specialist, Instructional Content Specialist, Content Writer, and Marketing Content Specialist.