Technical Writer & Content Lead

Lever, Inc.; Redmond (WA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Medical, Dental and Vision

401k

Flexible time off

Job summary

Worldscape is a cutting-edge platform unifying data, sensors, and AI agents for digital twins across cloud, on-prem, and edge environments. You will own customer-facing documentation, create guides, API docs, and release notes, and build onboarding content to accelerate adoption.

The ideal candidate has 5+ years in technical writing for software, SaaS, or AI products, and excels at translating complex tech into clear material for engineers and business users alike.

Qualifications

• 5+ years of experience in technical writing or product documentation.
• Experience creating software/SaaS/documentation for cloud or AI products.
• Ability to learn complex technical domains and explain clearly.
• Experience working directly with engineering and product teams.
• Strong attention to detail and quality.

Responsibilities

• Own and maintain customer-facing product documentation.
• Create user guides, API docs, release notes, and knowledge base articles.
• Develop onboarding content to accelerate customer adoption.
• Collaborate with Product Management and Engineering to align content with roadmap.
• Measure content effectiveness using analytics and feedback.

Skills

Technical writing

Content development

Documentation

APIs documentation

Engineering collaboration

Tools

Confluence

GitBook

ReadMe

Notion

SharePoint

Job description

Worldscapeis acutting-edgeplatform designed to unify distributed data, sensors, and intelligent agents across cloud, on-prem, and edge environments. By combining geospatial intelligence, physics-based 3D simulation, and reward-driven AI,Worldscapeenables organizations to build immersive digital twins for predictive modeling, scenario planning, and adaptive decision-making. With a zero-trust security framework, seamless integration with legacy systems, and robust developer tools,Worldscapeempowers rapid deployment of agentic applications that drive resilience and efficiency in sectors likelogistics, telecom, defense, and infrastructure.

Responsibilities

Product Documentation

• Own and maintain customer-facing product documentation.
• Create user guides, administration manuals, deployment guides, API documentation, release notes, and knowledge base articles.
• Build structured documentation for platform capabilities, workflows, analytics modules, simulation tools, and AI agents.
• Develop onboarding content that accelerates customer adoption.
• Establish documentation standards, templates, and style guides.

Customer Enablement

• Create training materials, tutorials, videos, walkthroughs, and quick-start guides.
• Develop customer-facing implementation and operational playbooks.
• Partner with Customer Success teams to address common support questions through documentation improvements.
• Create executive-level adoption guides and business value narratives.

Content Marketing & Thought Leadership

• Write blogs, articles, case studies, white papers, solution briefs, and product announcements.
• Collaborate with leadership to publish thought leadership content on AI, modeling and simulation, optimization, supply chain, defense technology, and decision intelligence.
• Support launch campaigns for new products and capabilities.
• Develop content for conferences, webinars, customer events, and trade shows.

Cross-Functional Collaboration

• Work closely with Product Management and Engineering to understand product capabilities and roadmap priorities.
• Interview subject matter experts and convert technical discussions into customer-friendly content.
• Participate in product reviews and release planning activities.
• Ensure documentation remains synchronized with product releases.

Knowledge Management

• Build and manage internal and external knowledge repositories.
• Define documentation workflows and publishing processes.
• Measure content effectiveness using usage analytics and customer feedback.

Required Qualifications

• 5+ years of experience in technical writing, content development, product documentation, or related roles.
• Exceptional written and verbal communication skills.
• Experience creating software, SaaS, platform, cloud, AI, or technical product documentation.
• Ability to quickly learn complex technical domains and explain them clearly.
• Experience working directly with engineering and product teams.
• Strong attention to detail and commitment to quality.

Preferred Qualifications

• Experience documenting APIs, SDKs, cloud platforms, or software products.
• Familiarity with AI, machine learning, analytics, simulation, or enterprise software platforms.
• Experience with documentation platforms such as:
  • Confluence
  • GitBook
  • ReadMe
  • Notion
  • SharePoint
  • Markdown-based documentation systems
• Experience with content management systems and SEO best practices.
• Experience supporting government, defense, aerospace, logistics, or enterprise customers.

Ideal Candidate

You are equally comfortable writing:

• An API integration guide for engineers.
• A deployment guide for administrators.
• A customer onboarding playbook.
• A blog post explaining AI-driven decision making.
• An executive briefing for senior leaders.

You enjoy turning complexity into clarity and are excited about building content that directly influences customer success, product adoption, and company growth.

$140,000 - $170,000 a year

WhyWorldscape?

There is nothing more important toWorldscapethan our culture. It is the fundamental means by which we will succeed as an organization. Talent, ability, drive, experience, knowledge cannot be maximized without first embracing the culture we espouse and will live every single day.Worldscapeoffers greatbenefits,opportunities for continued growth, and the ability to directlyaffectchange in ourorganizationand be part of a high-growth startup at a pivotal stage.

What we offer

• - Competitive salary and meaningful equity
• - Attractive benefits package
• - Flexible time off policy
• - Medical, Dentaland Vision insurance
• - HSAhealth insurance options
• - 401kplan
• - Basic and Voluntary Life Insurance
• - Fast paced environment with flexibilityandownership

Worldscapeis committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Employment is contingent upon successful completion of a background check.