Technical Writer at Expanding Tech Firm in Anchorage

Writers; Anchorage (AK); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional growth

Cutting-edge tools

Impact on products

Team social events

Job summary

Writers in Anchorage, AK is seeking a meticulous Technical Writer to craft comprehensive documentation for our software solutions. You will develop user manuals, API docs, and troubleshooting guides, collaborating with engineers, product managers, and support teams to gather information.

You will create diagrams, maintain a centralized repository, translate complex concepts for diverse audiences, and ensure alignment with branding.

Qualifications

• Portfolio demonstrating ability to produce high-quality documentation.
• Background in computer science, engineering, or related technical field.
• Experience creating documentation for APIs and cloud-based services is a major plus.

Responsibilities

• Develop and maintain user manuals, API documentation, and troubleshooting guides.
• Collaborate with software engineers, product managers, and customer support to gather information.
• Create and update technical diagrams, flowcharts, and visual aids.
• Ensure documentation aligns with company style guidelines and branding.
• Participate in software testing to identify usability issues and documentation needs.
• Translate complex technical concepts into accessible language for diverse audiences.
• Maintain a centralized repository for all technical documentation.
• Solicit and incorporate feedback from users and stakeholders to improve quality.

Skills

Technical writing

API documentation

Confluence/MadCap Flare

Cross-functional collaboration

SEO writing basics

Learning new tech quickly

Education

CS/Engineering background

Tools

Confluence

MadCap Flare

Job description

As technology continues to evolve, the need for clear, concise, and accurate documentation becomes ever more critical. Our team is seeking a meticulous and driven Technical Writer to craft comprehensive documentation, guides, and tutorials for our cutting-edge software solutions in Anchorage, AK. Your work will directly impact our users' ability to seamlessly integrate and utilize our products, boosting customer satisfaction and enhancing our market position.

• Develop and maintain user manuals, API documentation, and troubleshooting guides.
• Collaborate closely with software engineers, product managers, and customer support teams to gather necessary information.
• Create and update technical diagrams, flowcharts, and visual aids to support written documentation.
• Ensure all documentation is consistent with company style guidelines and branding.
• Participate in software testing to identify usability issues and documentation needs.
• Translate complex technical concepts into easy-to-understand language for a diverse audience.
• Maintain a centralized repository for all technical documentation.
• Solicit and incorporate feedback from users and internal stakeholders to improve documentation quality.

Skills That Make an Impact:

• A background in computer science, engineering, or a related technical field.
• Proven mastery in technical writing, with a portfolio demonstrating ability to produce high-quality documentation.
• Expert-level experience with documentation tools such as Confluence, MadCap Flare, or similar.
• Strong understanding of software development lifecycles and agile methodologies.
• Exceptional attention to detail and commitment to accuracy.
• Excellent communication and interpersonal skills for effective collaboration.
• Capability to quickly learn and adapt to new technologies.
• Experience creating documentation for APIs and cloud-based services is a major plus.
• Familiarity with SEO best practices to improve content discoverability.

Perks of Working Here:

• Competitive salary and benefits package, including comprehensive health insurance and paid time off.
• Opportunities for professional growth and development through training and mentorship programs.
• A collaborative and supportive team environment that encourages innovation.
• Access to cutting-edge technology and tools to enhance productivity.
• The chance to make a significant impact on our products and user experience.
• Regular team-building activities and social events to foster camaraderie.
• Employee recognition programs that celebrate outstanding contributions.

We believe that our employees are the core of our success, and as such are committed to creating a dynamic workplace where people can make a real difference. If you're enthusiastic about making technology understandable to a broader audience, then this is the place for you. Leverage your expertise by ensuring our clients know exactly how to put our offerings to best use, which ultimately results in both client and company success. Our expanding Alaskan division has an opening for someone with the skill set, motivation, and interest to ensure proper use of our products across multiple industries, including arctic shipping, construction, and more.